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Job description

JOB TITLE: Ticketing Assistant

REPORTING TO: Ticketing Manager

CONTRACT: Casual

HOURS OF WORK: Varied

LOCATION: Meadow Lane, Nottingham

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ROLE PURPOSE

To make sure that supporters receive exceptional service during their ticket purchases whist being proactive in dealing with supporters queries.

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KEY RESPONSIBILITIES

• Ensure that inbound phone calls to the ticket office are answered promptly and in a professional manner.
• Provide collection and postage fulfilment as required by the Ticket Office team.
• Working on either the sales or collections windows to provide an efficient and professional service to all matchday guests.
• Always be presentable when working and demonstrate you can represent the face of the Club in the manner expected.
• Ensuring the successful sale of tickets both in person and over the telephone.
• Cash handling and card payments.
• Adhere to company policies and procedures.

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SKILLS & QUALITIES

• Excellent verbal communication and customer service skills.
• Always provide great service and be committed to being a team player.
• Ability to work calmly under pressure.
• Good organisational skills.
• Have a good understanding of the sports industry.
• Flexible approach to work and working hours. Will be required to work evenings and weekends, when required.
• Works well within a team.

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The appointment of the successful candidate will be subject to two professional/personal references to the satisfaction of Notts County Football Club.

Notts County Football Club is an equal opportunity employer. We are committed to ensuring equal opportunities, fairness of treatment, dignity, work life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassments and in which all decisions are based on merit.

Furthermore, it is our policy to treat all workers and job applicants equally and fairly irrespective of their sex, marital status, civil partnership status, transgender status, sexual orientation, race, colour, nationality, ethnic origin, national origin, culture, religion, age or disability.

Job Types: Part-time, Zero hours contract

Schedule:

• Day shift
• Night shift

Work Location: In person

Reference ID: Ticketing Assistant - SEP23