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Job Responsibilities:

• Deliver exceptional and efficient customer service to supporters at all times.
• Respond to incoming calls and determine customer requirements.
• Process ticket sales accurately and promptly.
• Ensure proper collection and accurate updating of data in compliance with GDPR.
• Handle transactions and process debit and credit card sales.
• Perform daily reconciliation of banking
• Inform supporters about available matches and other products.
• Assist in resolving any ticketing inquiries or issues.
• Perform related administrative tasks as required.

Required Skills and Experience:

• Prior customer service experience is essential.
• Proficient computer skills; training will be provided for the in-house system.
• Excellent communication skills, both in-person and over the phone.
• Strong organisational skills with a high level of accuracy and attention to detail.
• Confident and professional telephone etiquette.
• Ability to work well under pressure.
• Capable of working both independently and as part of a team.