Therapy Services, Groups and Courses administrator Remote
Job description
Therapy Services, Groups and Courses administrator
40 Hours a week – 6 month fixed contract with possible extension thereafter.
Location: Home working.
Anxiety UK was formed in 1970 by Katharine and Harold Fisher, because of Katharine’s experience with agoraphobia and their desire to develop support for others in a similar situation.
Since those early beginnings, the Charity has grown to become a National organisation with an International reach delivering a wide range of services including helpline, support groups and therapy services.
Our mission is to help make the despair caused by anxiety a thing of the past.
We are looking for a part time General Administrator to join our Team, working remotely.
Summary of Duties:
The postholder will be responsible for general administration duties including but not limited to processing client and partner referrals, ensuring referrals are processed within our agreed
SLAs and feedback gained in line with set deadlines. You will also assist the Services
Manager with the administration of support groups and courses, recruitment of therapists and processing documentation as well as assisting with general administration duties.
The closing date for applications is the 18th August 2023 at 12 noon. Interviews will be
held on the 24th August 2023 between 10.00am and 17.00pm. Interviews will be held
via Teams or Zoom.
Please do not send CVs – You must apply via our website only:
https://www.anxietyuk.org.uk/vacancies/
The post will be subject to an enhanced DBS check in line with the rehabilitation of
Offenders Act 1974 (Exceptions) Order 1975 (and the Safeguarding Vulnerable Groups Act
2006)
Job Description – Therapy Services, Groups and Courses administrator
Responsible to - Services Manager
Salary: £22,672 inline with real living wage
Hours: 40 hours per week with possible evening or weekend work as required (very rare this is needed).
Annual Leave: 28 days per year (inclusive of Bank holidays)
Based: Home working.
Main Duties:
1. To process member/partner referrals in line with agreed SLAs.
2. To gain & process client closing questionnaires in a timely manner.
3. Chase volunteer therapists for quarterly feedback and update records.
4. Quality check therapist invoices and process for payment
5. Deal with incoming calls from therapist and clients, concerning membership queries.
6. Provide administration support for support groups and courses.
7. Assist Services Manager with therapist recruitment paperwork and process on CRM system.
8. Assist with general administration duties.
9. Assist with general administration duties.
General Work-Related Expectations:
1. To work within Anxiety UK’s values, ethos and vision.
2. To contribute to the development of Anxiety UK in a positive manner.
3. To work in accordance with Anxiety UK’s Policies and Procedures.
4. To attend training as required.
5. To work in accordance with relevant legislation
6. To undergo regular monthly supervision and yearly appraisal.
Person Specification – Therapy Services, Groups and Courses administrator
The successful candidate must be able to demonstrate that they have the following attributes:
Method of assessment Essential (E) or Desirable (D)
1. Previous experience working in an administration role. ( E )
2. Evidence good communication skills, both oral and written ( E )
3. Experience in customer service ( D )
4. Demonstrate problem solving skills ( D )
5. Ability to work on own initiative in line with company SOPs ( E )
6. Ability to multi task and manage multiple competing work streams ( E )
7. Excellent IT skills, the use of Word, Outlook, Excel, PowerPoint and Databases ( E )
8. A can-do attitude and Team player ( E )
9. Knowledge of working in a clinical or therapist setting ( D )
10. Understanding of clinical governance. ( D )
Benefits:
- Home working
- Wellness Program
- Working schedule flexibility
Working schedule : Monday to Friday
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Salary: £22,672.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Remote
Application deadline: 18/08/2023
