Therapist (Weekend Cover + Flexible Weekday Cover) London, England
Job description
About us
We are the world’s first tattoo removal consumer brand, living at the intersection of step-change technology, personalised healthcare, and body empowerment.
We’re here to change the perception that a tattoo is always “for life”.
More than ever before, people use tattoos as a means of self-expression, an expression of their identity and individuality both to themselves and the world in which they interact.
Removing tattoos with lasers isn’t a new concept, but the way we are doing it is. Aside from the innovative technology, what sets us aside from our competition is our vertical integration in this space.
We encourage you to read more about our story here: www.naamastudios.com and to watch some of our customer stories.
After almost a decade in stealth mode where we have been commercialising our innovative, world-class solution for tattoo removal, we are now embarking on a period of significant global growth to take this proprietary medical technology to market with a growing portfolio of premium studios.
Our intention is to disrupt a $billion industry through game changing technology, an unrivalled consumer experience and by hiring the very best talent across our R&D, commercial and studio teams. Our next studio opening will be US based as we’ve obtained FDA approval to operate there. 2023 has started strongly, sales are up, the studio is buzzing, and there are exciting projects underway.
Our Culture
We are thinkers and doers on a journey to build a decade-defining health and wellness brand backboned by deep and proprietary technology.
Working across the full value chain – from technology to treatment, and everything in between – has challenged us to build a diverse team with varied skillsets. We are entrepreneurs, clinicians and electrical engineers. We are treatment consultants and performance marketers.
No matter who we are, we believe in 10X not 10%.
We are an entrepreneurial, forward thinking, and dedicated team who play to win. Winning requires commitment, focus and sustained urgency. We take pride in our obsession with delivering the best for our clients, because what we do has a significant impact on their lives.
The pace is fast, and our expectations are high, so we are looking to hire amazing people who will challenge the status quo and want to be a part of the next exciting stage in our journey.
About You
We have recently increased our operating days to include Sundays due to increasing demand for our services. This day has proven to be hugely popular, and we are now looking to hire an additional therapist to assist in covering weekend shifts, with flexible working weeks. Someone who is an excellent communicator, a good relationship builder, and will drive and nurture our client’s journey through thorough assessment and delivery at NAAMA.
You will come with a strong beauty therapy proven track-record in managing and retention of client relationships, managing client expectations, and bring your know-how and confidence to shape and deliver outstanding five-star guest relations, delivering the NAAMA brand standards and carrying out treatments to the highest of standards.
You will have a natural affinity and work style that inspires teams to work collaboratively with you, whilst always keeping your eye on the bigger picture and delivering effectively, but with urgency.
What you will be doing
Reporting into the Studio Supervisor, some of the areas we will look to you to drive will include:
- Assessing client’s suitability for treatments
- Carrying out treatments on clients following our internal treatment protocol
- Managing client expectations
- Working closely with the FOH, laser technician, and marketing teams
- Photography, documenting and data capturing
- Assistance with client scheduling
- Working as part of the team to ensure treatment room standards are kept within protocol
- Following Internal Treatment Protocols and CQC guidelines
- Ensuring client retention and high customer success rate
What you will need
- It is essential that you have obtained the required Beauty Therapy Level 3
- It is desirable, but not essential to have either Level 4 Aesthetics, or knowledge of Laser core
- Excellent communication skills
- Passion for outstanding guest service
- A positive attitude and five-star service skills
- Ability to build relationships and trust with clients
- Ability to plan and prioritize tasks throughout the day
- Be able to work in partnership with FOH and laser technicians
- Be computer and IT literate
Working Hours
We are open Saturdays and Sundays. Please only apply if you can cover at least 2 weekends (Saturdays and Sundays) in a month- ideally 3. The shifts will be 8 hours. We require a minimum of 16 hours a week and maximum of 32 hours.
Salary & Benefits
Hourly Rate plus generous commission
23 days paid holiday including bank holidays
Pension scheme where the employer (NAAMA) makes monthly contributions over and
above base salary (provided the employee ops in and contributes to the pension
scheme)
Regular studio and company socials and a fantastic work environment
Next steps …
If you are in a stage of your career or life where you are prepared to provide regular weekend cover, we would love to hear from you!
If your application interests us, you can expect to have a first stage call with our Studio Supervisor, and/or our Operations Lead. If that goes well, then we’ll schedule you in for a meeting with our CEO, so you can develop a feel for who we are and what we’re about.
Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and would love to hear from you directly on how we can improve. If you have any suggestions, please feel free to let us know.
