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Tenant Support Assistant Sunderland, North East England, England

Gentoo

Full Time Sunderland, North East England, England 22458 GBP ANNUAL Today

Job description

About the role:

Monday - Wednesday (18 Hours)

This is a fantastic opportunity to join our Contact Centre team as our Tenant Support Assistant. You’ll be delivering exceptional customer service to our tenants arranging repairs and general enquiries

Typical day as a Tenant Support Assistant

You’ll act as the first point of contact for customers contacting the Group

Help our customer’ enquiries in an efficient, courteous, and friendly manner

You’ll support our customers with repairs and servicing for their properties. Helping prioritise their repairs and re-scheduling service appointments

You’ll also update customer account records accurately in relevant systems

Undertake other administrative tasks for other business areas and outbound service calls to Tenants with updates on their repairs

Committed to taking ownership of queries and resolving at the first point of contact, liaising with repair managers and planners

As part of the onboarding you will need to complete a DBS Check.

What we are looking for:

A ‘can do’ cheerful outlook
A passion for delivering excellent customer service and a genuine desire to help your customers
Confident working collaboratively with colleagues and other parts of the business
The ability to use technology to navigate systems and update customer records with a great attention to detail
Open to change and improving ways of working
An ability to develop strong relationships with colleagues and tenants

Closing date:

18/06/2023

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