Tenant Support Assistant Sunderland, North East England, England
Gentoo
Full Time
Sunderland, North East England, England
22458 GBP ANNUAL Today
Job description
About the role:
Monday - Wednesday (18 Hours)
This is a fantastic opportunity to join our Contact Centre team as our Tenant Support Assistant. You’ll be delivering exceptional customer service to our tenants arranging repairs and general enquiries
Typical day as a Tenant Support Assistant
- You’ll act as the first point of contact for customers contacting the Group
- Help our customer’ enquiries in an efficient, courteous, and friendly manner
- You’ll support our customers with repairs and servicing for their properties. Helping prioritise their repairs and re-scheduling service appointments
- You’ll also update customer account records accurately in relevant systems
- Undertake other administrative tasks for other business areas and outbound service calls to Tenants with updates on their repairs
- Committed to taking ownership of queries and resolving at the first point of contact, liaising with repair managers and planners
- As part of the onboarding you will need to complete a DBS Check.
What we are looking for:
- A ‘can do’ cheerful outlook
- A passion for delivering excellent customer service and a genuine desire to help your customers
- Confident working collaboratively with colleagues and other parts of the business
- The ability to use technology to navigate systems and update customer records with a great attention to detail
- Open to change and improving ways of working
- An ability to develop strong relationships with colleagues and tenants
Closing date:
18/06/2023
Gentoo
https://www.gentoogroup.com/
Sunderland, United Kingdom
Unknown / Non-Applicable
1001 to 5000 Employees
Non-profit Organisation
Real Estate
2001
