sales representative Woolwich, England
Berkeley Group
Full Time
Woolwich, England
10.56 - 12.04 GBP Today
Job description
To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Project Sales Manager and assisting the PSM in dealing with enquiries, managing customers’ expectations and demonstrating our KPIs
Key Responsibilities
- To maintain sales targets on the project in accordance with the business forecast and budget
- Deliver world class customer service measured through the Net Promoter Score (NPS) of 70+, with a target to strive for of 80+
- To ensure compliance with Sales Department processes, procedures and reporting
- Adhere to Group Health and Safety standards
- Act in accordance with company Culture and Values of ‘Our Vision’ commitment to be a World Class Business generating long-term value by creating successful, sustainable places where people aspire to live
- Achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, delivering exceptional service and behaviour to all customers.
- Demonstrate the highest level of professionalism at all times and with everyone you comes into contact with
- Manage the sales office and all surrounding areas, show/view homes and all facilities for customers to the highest standard.
- Create and maintain rewarding relationships with all customers; face to face, on the phone, by email
- Provide exceptional customer service to all you come into contact with
- Proactively manage every customer so each customer is more than very satisfied with the service they receive
- Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels
- Manage and check all documentation required to ensure consumer code compliance.
- To liaise with the project and customer service departments as required
- Proactively work to devise and suggest new marketing ideas to drive new lead generation for the development.
Skills, Knowledge and Expertise
- Experience of similar residential schemes is preferred.
- IT literate with using Microsoft office, Outlook, Excel.
- Comfortable with conducting virtual appointments for the development via Zoom and alterative applications.
Person Specification
- Proactive, self-driven, results-oriented with a positive outlook
- Keen to deliver exceptional customer service
- An effective leader, motivator and mentor
- Flexible and reliable
- Credible, and comfortable in dealing with a wide variety of stakeholders
- Reliable, tolerant, and determined
- Team player
- Empathic communicator, able to see things from the other person's point of view
- Well-presented and business like
About Berkeley Group
Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.
We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.
We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.
Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.
Berkeley Group
www.berkeleygroup.co.uk
Cobham, United Kingdom
Rob Perrins
$2 to $5 billion (USD)
1001 to 5000 Employees
Company - Public
Construction
1976
