Job description
Job description
RESPONSIBILITIES 1. Contribute to meeting or exceeding store sales and profit targets by: 2. Passionately inspiring consumer loyalty to the brand 3. Diligently executing store operations, with a special focus on selected functional areas 4. Providing support and feedback to Retail Professionals PURPOSE & IMPACT ON THE ORGANIZATION 1. Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them 2. Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success 3. Be a role model for customer service and meeting or exceeding customers’ expectations 4. Share your customer service experience and train selected team members to fine-tune their service skills 5. Be a resource for Retail Professionals in dealing with complex customer service situations 6. Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values 7. Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers 8. Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable) 9. Adhere to all established policies and procedures 10. Execute and maintain established Visual Merchandising and In-Store Communication standards 11. Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor 12. Completes cash register transactions quickly and accurately 13. Minimize loss in both, the stockroom and the sales floor 14. Perform all store operations in a safe, effective, and efficient manner 15. Collaborate productively and respectfully with team members 16. Make yourself available to support other team members when needed 17. Complete all applicable training programs and effectively apply the learning on the job 18. Seek coaching and learning opportunities to continually improve your performance KNOWLEDGE, CAPABILITIES, AND EXPERIENCE 1. Proven work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail, and industry understanding 2. Basic numeracy and literacy and advanced verbal communication skills
Additional information
Availability Weekends and evenings needed Pay per hour £10.89 8 hour Vacancy
Job Reference: SWI01343