Telephone Fundraiser -Part Time Home based Remote
Job description
Salary: £18,585 (Pro rata)
Contract type: Permanent
Hours: 16 to 20 hours per week (Flexibility required, core hours 4-9pm Monday -Friday with some daytime/weekend work dependent)
RNIB’s Telemarketing Team is made up of 75 home based Telephone Fundraisers, who are responsible for delivering up to 80 outbound customer service and income generating fundraising campaigns each year.
We are seeking Telephone Fundraisers to work with RNIB to contribute to the growth of fundraising net income through contacting individuals and converting them into supporters and advocates of the organisation, using the telephone as a route to market.
Purpose of job:
- Contributing to the growth of fundraising net income by contacting members of the public with a variety of fundraising products.
- Ensuring the delivery of excellent customer service on every call, which will include Fundraising and Non-Fundraising (survey) calls.
What we are looking for
You will have experience of working in an outbound call centre environment and delivering in a customer service and sales role.
You'll have some knowledge of outbound telephony systems and a web-based platform.
You will also have experience of supporting with, and responding to, safeguarding issues as they arise.
What we offer
As well as a stimulating and supportive working environment, we also offer a wide range of other benefits including:
- 26 days holiday per year (plus bank holidays – pro rata), which increase with service
- Excellent pension schemes
- RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers
- In-house training and development opportunities
- Flexible working arrangements - Each new member of staff will be given a laptop to make working flexibly easy
- Free eye tests
If you'd like to apply for this great opportunity, please apply online, uploading your CV and cover letter, telling us how you meet the skills, knowledge and experience for the role and why you think you’d be a great fit for RNIB.
We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.
One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment.
Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.
RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.
RNIB reserve the right to close this advert early and may review and interview applications throughout the process. Therefore if this role is of interest, please do apply at your earliest convenience.
