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Position: Telephone Debt & Energy Adviser

Location: Plymouth

Closing date: 29 August 2023

Job title:
Telephone Debt & Energy Adviser

Location:
Plymouth

Salary:
£23,226.91 – £24,400.21 – £26,437.12 per annum

Salary pro rata:
No

London allowance:
No

Hours per week:
37

Type of contract:
Permanent

Closing date for applications:
29.08.2023

Closing time:
09:00

Link to job pack for application: https://citizensadviceplymouth.org.uk/?p=7846

We are recruiting for Telephone Debt & Energy Advisers to join our team at Citizens Advice Plymouth. We support vulnerable people to find a solution for their debt circumstances.

Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team, working in a fast paced target driven environment, which provides debt advice service to clients?

The role is fully telephone based. You will be advising clients with their debt and energy issues through a minimum of 10 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.

The start date for this role is 3rd October 2023. For further information please refer to our website.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.