Telephone Account Manager Cardiff, Wales
Zurich Insurance
Full Time
Cardiff, Wales
22000 - 26000 GBP ANNUAL Today
Job description
Job title: Broker Account Manager (Part-Time, Job-Share and Full-Time)
Location: Cardiff, Hybrid
Location: Cardiff, Hybrid
Salary: £22,000 to £26,000 depending on experience plus excellent benefits
The opportunity:
Are you looking to build on or begin a career in Insurance? Would you like to work for one of the world’s biggest and most respected Insurance companies?
We are currently expanding the team and are looking for an individual to join and support the continued growth and development of the Retail Sales and Distribution team. We are looking for a Broker Account Manager to come and join us in Cardiff and this could be you!
In order to achieve broker development and Retail targets, you will create, develop and manage a panel of brokers. With use of strong sales techniques you will deliver profitable growth across the regional broker landscape across all Retail lines of business.
If you pride yourself in providing excellent customer service every day, then you could be the perfect fit.
In this role communication and quick learning is key, in turn you will get to experience working for a global, truly people centric organisation.
This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.
Key responsibilities:
- Develop and grow profitable relationships with small to medium broker businesses through establishing relationships, challenging broker to think about robust processes to deliver better client outcomes.
- Take to market retail insights to offer a differentiated way to improve outcomes for advisers and customers, this will be achieved via the telephone to support the overall Distribution strategy.
- Challenge the thinking of principals and business owners as to how they add value to clients by developing and maintaining a deep knowledge of how small to medium advisory businesses operate.
- Discuss and highlight the sales propositional features, predominantly using remote distribution methods, in a solution led way that adds value to process, b2b and customer outcomes. Differentiate the proposition for individualised scenario so new and existing customer needs are met.
- Build and manage relationships with brokers in order to achieve financial and operational sales targets.
- Be at the leading edge of understanding the broking market and industry developments, providing brokers with regular market insights which can add value to their business.
- Operate a robust sales process and demonstrate an in-depth understanding of the sales model to effectively account manage existing relationships and to deliver new business growth.
Your skills and experience:
- Good understanding of the Intermediary marketplace, competitors, as well as Intermediary business models, technology and processes.
- Good knowledge of FCA & governance responsibilities.
- Ability to deliver a consultative sales process with intermediaries and be able to consult with them about their current and future business needs and integrate Zurich Proposition.
- Adapts communication style to the individual needs of intermediaries.
- Able to network and successfully build relationships via remote media and face-to-face contact and be able to demonstrate consultative engagement.
- Have effective personal and business organisational and planning skills with a proven ability to think creatively and to innovate.
- Be self-motivated, goal orientated and resilient in a highly pressured environment.
Who we are:
We are part of Zurich Insurance Group which is headquartered in Zurich, Switzerland, where it was founded in 1872. We are one of the world’s leading insurers, operating across multiple territories and providing a range of property, casualty and life insurance products. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support.
We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us
