Find More Than 10K+
United Kingdom Jobs

Job description

Job description

APPLICATIONS CAN BE PICKED UP AT THE AUSTIN COUNTY SHERIFF'S OFFICE AT 417 N. CHESLEY ST. BELLVILLE TX.

MONDAY TO FRIDAY FROM 0800 TO 1700

Position Description

The Emergency Dispatch Center (EDC) Communications Officers shall be responsible for receiving, processing and disseminating calls for service in an efficient manner in order to attain an appropriate and timely public safety response. Communications Officers must be willing to work during any declared Office of Emergency Management event and accept different hours and days off depending on the demands of the EDC. Communication Officers shall be responsible for carrying out all other assignments as directed by supervisory personnel.

Duties and Responsibilities:

· Answer telephone calls and radio communications, resolve issues, provide information, and communicate effectively

· Handle confidential and sensitive information in a discreet manner

· Receive, process, and disseminate calls for service in an efficient manner to attain an appropriate and timely public safety response

· Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment

· Type correspondence, reports and assist in the processing of documents as required

· Communicate and liaise with Command Staff, employees, other agencies and the public in a knowledge, efficient, and courteous manner

Requirements

· High School Diploma or GED from a U.S. accredited school

· A minimum of 6 months of experience in emergency dispatch, call center, customer service, or closely related field

Continued employment is contingent upon successful completion of Telecommunicator training and passing all testing required to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator certification within a year of employment.

· Must be at least 18 years of age

· United States Citizen or Certificate of Naturalization

· Valid driver's license or state-issued I.D. (Must be Texas issued by hire date)

· Must pass an extensive background investigation and drug screening

· Must be willing to accept any assigned shift

· Proficient in correspondence, reports and assist in the processing of documents as required

· Demonstrated proficiency with computer and related software, i.e. Word and Excel

· Excellent written and verbal communication skills

Ability to:

· Communicate and liaise with Command Staff, employees, other agencies, and the public in a knowledge, efficient, and courteous manner

· Create, maintain and update critical files in an organized manner

· Answer telephone calls, resolve issues, provide information, and multitask

· Handle confidential and sensitive information in a discreet manner

· Receive, process, and disseminate calls for service in an efficient manner to attain an appropriate and timely public safety response

· Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment

· Perform other assignments and duties as required and/or necessary

· Available to work overtime and/or varying duty hours as deemed necessary; including weekends, holidays with an excellent attendance record

Note: To qualify for this position, required experience, education, and skills must be clearly stated in your application's employment history

COPIES OF THE FOLLOWING DOCUMENTS ARE REQUIRED WITH YOUR APPLICATION:

· Birth Certificate (issued by a government agency not hospital) or Certificate of Naturalization; or

· Non-U.S. Citizens must provide proof of legal residency and work authorization

· Social Security Card

· Driver's License (front and back)

· Proof of Education: High School Diploma or Transcript, GED Certificate or College Transcript (If transcripts, an unofficial copy will suffice with the application, a sealed original will be required at a later stage of the application process)

· DD-214 Military Discharge form [if applicable] (copy of original Member - 4 form)

Note:

· To qualify for this position, required experience, education, and skills must be clearly stated on your application's employment history

· Resumes are welcome, but we do not use any information provided on your resume for qualifications

· Experience obtained while in the military must also be included as part of your employment history on the application

Preferences

· Bilingual in Spanish

· Demonstrated proficiency with computer and related software, i.e. CAD, JIMS, ARS, OMNIXX, etc.

General Information

Hours:

· 40 Hours Per Week / Shift Work

· Includes Nights, Weekends and Holidays

· Mandatory Overtime as deemed necessary to fulfill operational needs

Salary:
Paid biweekly based on 26 pay periods per year, plus benefits
$45,430.00* annually / $1,747.00 biweekly - Starting
$49,4780* annually / $1,903.00 biweekly - After 24 months

Job Type: Full-time

Pay: From $45,430.00 per year

Job Type: Full-time

Pay: $18.91 - $22.28 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Apply Here