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ServiceNow Administrator

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.

Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 20nn and beyond, we are currently seeking a ServiceNow Administrator to join HSBC Technology.

Role and Responsibilities

• Possess advanced knowledge of the core ServiceNow Platform
• Is a key member of ServiceNow project teams to achieve roadmap goals
• Is aware of projects in progress, in pipeline and the team members involved.

Day to day support to the stability of the platform

Support version upgrades

Monitor and maintain overall health / performance of the Production instance

Know the organizations ServiceNow roadmap

Oversees instance security – Access Control , Delegated development

Incident management – Timely Resolution or transfer Incidents

Release Management – Promotion of the code to Production

Root cause analysis – Resolve assigned Problem task

Do minor enhancements such as form or workflow editing

• Experience in application development or support working on ServiceNow Systems Administrator
• Must have good exposure to Agile Scrum practices and methodology, Solid knowledge of ITIL and IT support processes in general
• ServiceNow certification (CSA, CIS)
• Strong Core Java development experience
• Knowledge of Service management techniques including incident, problem, change, release management
• Demonstrated experience designing and developing process-based solutions and experience documenting user case processes and ServiceNow workflows
• End to End experience of ServiceNow -based application design and implementation
• Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration
• Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills
• Knowledge of ServiceNow version upgrade, at least executed two version upgrades.

Come Power a Business that Defines How to Power the World

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you