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In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader. Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care.

If you're looking for a new role as an experienced Vehicle Technician or MOT Tester with an expanding fast fit business then look no further! As part of our exciting and ongoing growth plans, we now have opportunities for skilled colleagues in our busiest centre in Bristol. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.

Alongside your relevant qualifications we are looking for team members who are flexible with great communication and customer service skills. In return we can offer a genuine opportunity for a positive work/life balance, allowing you to develop your career and pursue your interests - a real plus in an automotive fast-fit operation! Whether it’s a shorter working week or hours to fit around existing commitments, we can offer varied work patterns and shifts to suit you and your lifestyle.

About The Role

Your main responsibilities will be:

• To service all makes and models of vehicles to a high standard
• To competently undertake any necessary fast fit repairs
• Where required to be involved in the pricing of repairs and the communication to the customer
• To thoroughly quality check all work undertaken

• To successfully complete Class 4 *(&7) MOT Tests adhering to DVSA/VOSA requirements
• To update the CP and service crew on MOT passes & failures
• To identify any repair or service requirements and communicate this to the CP or where requested the customer directly
• Where required to be involved in the pricing of repairs and subsequent communication to the customer
• Perform MOT repairs where required

You will be expected to work as part of the centre service team whilst on site, ensuring appropriate support is provided to the service crew, thus ensuring both customer satisfaction is achieved and multifunctional working/support is provided.

About You

We are looking for someone who:

• Can work on their own initiative, with the ability to manage their time effectively
• Is happy to be flexible and travel across multiple centres as needed
• Ideally has some previous supervisory or management experience

Why should you work for us?

• We grow our own talent! We can provide you with ongoing training and development opportunities to succeed and build your career.
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce.
• Alongside a strong base salary our overall package offers generous bonus schemes and incentives, colleague discount as well as other benefits such as free life assurance, an Employee Assistance Programme and access to a range of discounts on everyday goods, products and services.
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, advice on financial wellbeing and over 10% of our workforce are trained Mental Health First Aiders.

Benefits:

• Flexible shifts
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• Referral programme

Supplemental pay:

• Generous Bonus scheme
• Performance bonus
• Quarterly bonus
• Car Allowance

Required Criteria

• Automotive service & MOT: 2 years (minimum)
• Level 3 Light Vehicle Maintenance & Repair
• Full Driving Licence
• Class 4/7 MOT licence

Skills Needed

About The Company

Servicing Made Simple

We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service

The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer approved parts

We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.

Trained and Qualified Technicians

All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

Company Culture

Expert Advice

We will never carry out any additional or unauthorised work to your vehicle. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

We are a Which? Trusted Trader

And proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?

Wi-Fi, Coffee, Comfortable Sofas

Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.

75% Repeat Customers

IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.

Company Benefits

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Employee Assistance Scheme, Shopping Cashback, Work With Charities, Employee of the Month, Employee Recognition Scheme

Salary

£28,000.00 - £32,000.00 per year