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Summary

Reporting to the RBS Training Supervisor, the RBS Technical Writer, will assist with standardization, alignment and quality control of documents and other training materials. Training materials should be written in a way that explains technical information in simple language that can be easily understood by end users. The Technical Writer will develop and update training materials to support learning that will support adoption of change and drive improved performance.

We are looking for someone to work with product managers, and SMEs to produce and maintain outstanding documentation, including User manuals and other training materials. The ideal candidate will be an individual who takes initiative and thrives in fast paced multifaceted environments.

Responsibilities

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures

• Research, outline, write, and edit content, working closely with various departments to understand project requirements

• Gather information from SMEs and develop, prioritize, and write user manuals and quick reference guides

• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

• Build user guides and other documentation to provide end users with an understanding of the key functionality of a platform.

• Edit documentation for transparency and understanding without changing key information.

• Write user-focused release notes

• Learn product concepts and communicate the information to a variety of audiences.

• Gather user feedback on documentation to improve usability.

• Ensure consistency and quality in training documentation across product suite.

• Measure metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.

• Ensure all written materials align with Teck’s standards and branding

• Support improvement projects aimed at knowledge dissemination

Qualifications

• Two or more years of experience as a technical writer or a degree in journalism, communications or creative writing.

• Consistent track record to quickly learn and understand complex subject matter

• Experience in writing documentation and procedure manuals for various audiences

• Experience working with content management systems and maintaining document libraries in Sharepoint

• Superb written communication skills, with a keen eye for detail

• Ability to prioritize multiple projects simultaneously

• Experience working with eLearning tools and a Learning Management system

• Experience with Office D365

• Previous experience and accountability with an end-to-end documentation creation process.

• A positive demeanor, willing to jump in and tackle new challenges

About Teck

At Teck, we value diversity. Our teams work collaboratively and respect each person’s unique perspective and contribution. Qualified applicants interested in joining dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets. Teck has been named one of Canada’s Top 100 Employers for the six consecutive years. Teck has also been named to the Forbes list of the World’s Best Employers for the past two years and is one of Canada's Top Employers for Young People. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.