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Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à forte valeur ajoutée à ses partenaires/clients dans les métiers de l'ingénierie et des technologies de l’information. SII Canada c'est surtout de l’agilité, de la technicité et des métiers passionnants qui génèrent expériences et opportunités de carrières :

Description:

The IT Infrastructure team requires a Technical Writer to support new and upcoming internal projects. The first project is an RFP, therefore experience documenting technical needs for specifications and proposals will be a strong asset.

Key tasks:

• Prepare, review and maintain documentation in the form of administrative guides and procedures, technical and operating instructions, process descriptions and flows, system specifications, IT policies & standards
• Prepare, review and maintain end-user resources and educational materials, including knowledge articles, FAQ’s, user guides, videos and tutorials
• Produce documentation in support of IT RFP (Request for Proposal) for engagements from external providers
• Collaborate with internal teams, subject matter experts, IT management and key stakeholders
• Gather and analyze technical and process information from various sources to document new or changing system functionality.
• Write, format, edit and proof procedural and technical information for technical and nontechnical users.
• Assist in planning, scheduling, and tracking documentation to meet deliverable dates
• Create, publish and maintain templates for documentation to ensure a consistent presentation

Qualifications:

• University degree or College diploma in a Communications field or Technical field
• At least 3 years of professional work experience in technical documentation
• Excellent English oral and written communication skills, with an attention to detail and an aptitude for understanding and explaining technical information
• Experience creating graphics to aid communication of technical details or processes
• Ability to work under pressure and to easily flow with change to priorities and projects
• Organized, with an ability to manage time and adapt to changing requirements
• Prior experience working within the IT industry is a strong asset