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At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

About this Opportunity

The Technical Writer will play a key role in identifying, assessing and executing documentation requests that increase the efficiency and capabilities across the organization. Reporting to the Senior Manager Business Transformation and Performance, the incumbent will play a significant role with driving culture transformation and assisting all business units with creating professional, user-friendly documentation to support our staff, whether it is company policies and procedures, system user guides, on-line help or other technical documentation.

Is this role right for you? In this role, you will:

• Use industry-standard technical communication authoring tools to write documentation for various business process and procedures across the enterprise. This includes gathering information, organizing content, authoring original content, integrating existing content and publishing to intranet
• Produce technical and non-technical communication such as policies & procedures, online help, training guides, quick reference materials, diagrams/flow charts and checklists for various OneCap business units
• Research, extract information and grasp technical concepts by reviewing existing materials, interviewing subject matter experts including developers, system administrators and key business stakeholders
• Work closely with the gatekeepers of delivery documentation and communication to ensure timely delivery of information to staff
• Ensure all document deliverables meet departmental and company standards, consistently
• Enact BPM and process effectiveness risk standards and controls when reviewing and publishing all documentation
• Coordinate documentation deliverables to align with project rollouts
• Increase the awareness and visibility of team process and policies through periodic communications to internal partners.
• Effectively communicate bottleneck and pain points encountered in day to day work; continuously look for ways to do things better
• Support strategic enterprise objectives around P&P evolution

Special Projects

Works on various initiatives as assigned.

We’d Love to Work with You If You Have the following skills and abilities:

Knowledge, Skills and Abilities

• Demonstrated ability to document technical concepts clearly and succinctly to the targeted audience
• Solid planning and research skills, along with the ability to structure and organize information from diverse sources
• Strong communicator, both verbal and written
• Quick, independent learner with a proven aptitude for learning new material quickly and ability to follow-up with individuals without guidance
• Attention to detail with a high level of accuracy
• Demonstrated ability to prioritize, plan, and meet documentation deadlines in a dynamic, fast-paced environment while working with established style guide standards
• Exceptional relationship and communication skills combined with the ability to make decisions, recommendations; providing advice and direction including managing difficult situations where influencing and persuasion is required.
• Forward thinking – capable of assessing impact of decisions on immediate, medium term, and long-term outcomes.

Education, Designations, Training, and Experience

• Minimum 3 years experience technical writing experience, with relevant post-secondary education in professional writing disciplines, such as English and Technical Communication, Bilingual (English/French ) would be an asset
• Self-starter with demonstrated ability to handle multiple projects with varying deadlines
• Transparent, results oriented, and accountable with strong partnership focus
• Experience conducting presentations at all levels
• Demonstrated ability to effectively influence, facilitate discussions, resolve conflict and build and manage relationships
• Adapts to changes and acts as an agent of change
• Risk and control knowledge and management of same – adherence to all process effectiveness risk guidelines and controls

Office Locations: Toronto or Vancouver Corporate Office. This is a hybrid opportunity. Or can be remote if you do not live close to any of our corporate offices.

Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!

We provide you with the tools and technology needed to delight your clients!

Did you know our leadership team has worked in the Canadian finance industry for a combined 120 years?

Dress for your day! Be comfortable when you can!

This is not your typical "corporate" job. We work hard and we have fun!

Who we are!

About Meridian OneCap

Meridian OneCap Named Winner of the 2022 ELFA Operations & Technology Excellence Award

Meridian OneCap Credit Corp (MOCC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.
MOCC is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.

Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.

Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.

Come and Be the Difference in our Growth!

Meridian OneCap is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian OneCap.

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