Technical Support Engineer

Technical Support Engineer Manchester, England

Devonshire
Full Time Manchester, England 22000 - 25000 GBP ANNUAL Today
Job description

Our client is looking for a Technical Support Engineer to join their Ashton, Manchester office.

As the Technical Support Engineer, you will be responsible for technical support and ticket resolution for a wide range of their MPS managed service customers.

Main responsibilities:

  • Form part of the “Single Point of Contact” for all general, service & software escalations
  • Daily proactive checks and alert management via Embedded Web Services or Print Management Solutions
  • Monitor and escalate device, software and infrastructure alerting to the relevant technical teams
  • Access Managed Print Solution Server Status Monitoring, print queue status and error reporting
  • Accurately record any incidents within the service desk tool with first line triage and assessment
  • Escalate incidents requiring L3 support to MPS Technical Lead or Head of Post-Sales Support and Service Delivery where applicable
  • Act as the first point of contact for any technical or end user hardware issues raised and provide 1st Line diagnosis and 2nd Line resolution
  • Software Installations
  • Log all service tickets received via telephone, email and service portal and handle accordingly throughout the stages of the ticket, from raising through to closure
  • Provide efficient customer service

The ideal candidate will be an experienced 1st/2nd line technical support engineer from a managed service provider background. You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for technology and providing outstanding customer service is essential.

You will have experience with key technologies, such as:

  • Windows Server 2016 – 2022
  • Windows 7 – Windows 11
  • Networking TCP/IP
  • Wireless Networks
  • Installing/configuring printers
  • DHCP/DNS
  • Previous experience providing 2nd Line Support preferably for an MSP or within the MPS Industry
  • Knowledge of the principles of ITIL/ITSM

This role is based in Ashton, Manchester and is full-time office based. Please only apply if you have the qualifications required, you are happy to work in an office full-time and you have a right to work in the UK without sponsorship.

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

Devonshire is an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Salary: £22,000 to £25,000

Contract: Permanent

Location: Ashton, Manchester

Contact

Natalie Mayo

+44 7889 561 289

[email protected]

Technical Support Engineer
Devonshire

www.devonshire.co.uk
City of London, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Public
Related Jobs

All Related Listed jobs

Laboratory Technician
Vocation Brewery Hebden Bridge, England 22000 - 26000 GBP ANNUAL Today

Prepare and analyse microbiological samples according to the sampling plan (raw materials, in-process samples, final products, environmental samples).

Health & Safety Compliance Officer
Achieve together Remote Today

Analyse data to provide high quality reports on compliance and safety to enable effective organisational decision making.

Prison Healthcare Assistant - HCA
Medical24 Salisbury Today

Medical 24 are seeking a Healthcare Assistant (HCA) or Support worker to work on a fixed contract in a prison setting based in the Castletown, Isle of Portland location. The post holder will ideally...

Summer Accommodation Assistant
University of Brighton Brighton, England 22630 - 24715 GBP ANNUAL Today

To answer enquiries relating to accommodation using email, telephone and in-person meetings. Your recent experience of working within a customer-focussed

Food Production Operative
Castle London, England 12 - 13 GBP HOURLY Today

Support in keeping the kitchen clean during a busy shift. Be a champion of brand standards. Have a passion for hospitality (if you know, you know!).