Administrative Assistant Newcastle upon Tyne, England
Job description
Position: Administrative Assistant
We are currently seeking an enthusiastic individual to join our recently established company based in Newcastle as an Administrative Assistant. Pay Later Carpets is an on-line domestic flooring company which is underpinned by an ethical and supportive customer approach. The right candidate will need to be enthusiastic, organised and possess excellent communication skills.
This position is remote based, providing support to the operational process of the daily business, all aspects of office administration, telephone and social media contact working with customers and liaising with other team members to support their roles and managing customer accounts and orders/deliveries.
Additional responsibilities include:
- Supporting the Surveyor with appointment planning at the start of the day using CRM and automated appointments software.
- Liaising with Surveyors and Fitters throughout the day to ensure the smooth running of operations.
- Using/updating software systems such as Go Cardless, Salesforce, Excel, Microsoft Office (training provided)
- Using IT to create and maintain customer accounts on CRM and payment collection systems and managing paper documentation and filing systems.
- Daily management of Social Media accounts to respond to enquiries, process new leads and provide information.
- Daily customer account management, using automated payment collections software to identify payment issues and to follow set processes to manage these.
- Communication with customers with general enquiries in addition to support with payment issues and account management/debt recovery under management guidance. Templates and letters to customers.
- Communicating using a variety of media such as telephone, email, text/WhatsApp, Facebook, Instagram, Microsoft Teams.
Required skills:
- Excellent people skills and effective communicator
- Attention to detail
- Ability to work autonomously (you will be working alone mostly)
- Computer proficient (Microsoft Excel/Word.etc.) and willingness to learn new software.
- Excellent planning & organisation skills
- Ability to remain professional and motivated with a positive attitude.
Desirable experience:
- Experience in dealing with customers and telephone enquiries
- Experience in recording and the management of confidential data and information
- Experience in managing customer accounts and financial records.
- Experience in the use of social media platforms
- Experience of working independently and under your own initiative.
- Knowledge of local geographical location/map
Essentials:
- English/Maths GCSE A-C (or equivalent)
- Demonstrate an understanding of/experience in use of ICT systems such as those listed previously
- A knowledge of GDPS and data protection
Salary: £10.50 per hour
Job type: Part Time, Permanent
Working hours: Monday to Friday 9:30 – 13:30 (20Hrs/week)
Location: Remote based (Some in-person training may be required initially at North Shields office)
Job Type: Part-time
Work Location: Hybrid remote in Newcastle upon Tyne
