technical support engineer Ilford, England
Job description
Are you looking for an opportunity?
Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!
We have an exciting opportunity within our Engineering Department at Ilford Depot as a Technical Support Engineer.
The Role
We are currently looking for a Technical Support Engineer who will serve as the primary point of contact for technical advice within our engineering function. This role is crucial in ensuring the safety and reliability of our fleets, as well as managing any issues or faults that arise.
Your responsibilities will include acting as the bridge between the Engineering Technical team, Fleet Service Delivery, and our operational railway. You will also play a key role in identifying and resolving first-line faults and repeat defects through tailored scope of works. You will lead the investigation into safety incidents or safety related unit defects ensuring short term mitigation is put in place whilst keeping accurate and auditable reports of any defects.
As the Technical Support Engineer, you will also be expected to be available for on-call service to handle major incidents and recovery efforts on the running line. Clear and concise communication with Service Delivery, as well as planning and Service Control colleagues, will be essential in this role.
Finally, you will be required to use onboard intelligent systems such as OTMR, CCTV and RTM to ensure root cause of incidents are established. You may be required to represent the company at inquiries, hearing and courts as necessary.
What we are looking for
The ideal candidate for this position should have a strong knowledge of the rail industry, coupled with a relevant Engineering qualification. Additionally, we are seeking someone who can effectively convert external events into internal impact statements and actions. It is important that this individual possess impressive interpersonal skills, as they will be required to influence internal stakeholders as well as external bodies and be capable of problem-solving. A comprehensive understanding of key business drivers from both an operational and commercial perspective is also a must-have for this role.
The closing date for all completed applications is on Friday 28th July 2023
*Please note vacancies can close earlier due to high influx of candidate applications*
To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:
- Genuine … be welcoming, customer-centric and respectful
- Professional… be solution-oriented, accountable and delivering to promises
- Proactive … be progressive, innovative and decisive
- Inclusive … be connected in your thinking, empathetic and promote diversity
Greater Anglia can offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!
What can we do for you?
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA for you and your eligible family members
- Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- Opportunity to purchase additional annual leave of up to 10 days
- Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)
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