technical support

technical support Toronto

Ontario Ministry of Safety & Correctional Services
Full Time Toronto 48.86971153846154 - 37.83028846153846 CAD HOURLY Today
Job description

Come and showcase your I&IT developer skills coupled with client service where you will conduct and coordinate development, implementation, and maintenance of mainframe database applications. In this role you will provide advice and guidance to clients and team members on use of data management techniques and technologies to improve delivery of programs/services and enhance efficiency of operations at the Justice Technology Services Division.

Why work for the Ontario Public Service?
The Ontario Public Service (OPS) offers a competitive compensation package. We support career and leadership development, invest in learning opportunities, and recognize team and individual achievements.

To learn more about the compensation package for this position, please visit the Ontario Public Service Employee Union website (www.opseu.org) for a copy of the current collective agreements.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

As a Senior Technical Support Specialist, you will:
  • consult with clients and analyze data processing and data management requirements in relation to program goals/objectives and short/long term business plans and strategies
  • conduct and coordinate mainframe database application design and development projects, including developing project plans and identifying necessary resources
  • plan and coordinate implementation, including establishing testing process to effectively measure achievement of objectives
  • establish and manage the application administration function by developing, maintaining, and controlling definition, organization, protection and documentation of program/data/information structures, and developing application and data management procedures, practices and standards
  • provide technical advice and guidance in reviewing and developing recommendations on use of new information engineering and data management/administration tools, techniques and methodologies
  • provide input into the development and maintenance of ministry information technologies standards and plans
  • provide advice and guidance to clients on use of mainframe database application management techniques and technologies


How do I qualify?

Technical Knowledge

You have:
  • knowledge of mainframe and micro/personal computer system technologies, application and database management software, and database application development methodology, programming languages, database concepts. In particular, developing and supporting mainframe applications in an IBM z/OS environment; using IBM COBOL, PL/I, ISPF, TSO, JCL/CLIST; against an IBM IMS DB/DC
  • knowledge of testing and implementation methods and practices
  • knowledge of government information technology policies, directives and guidelines
  • ability to acquire and apply ministry's information technology plans and strategies (short and long term)
  • knowledge of data management and information architecture theory, principles and techniques, techniques of data modelling using computer aided software, and use of information engineering tools


Reasoning, Analytical and Problem-Solving Skills

  • you have reasoning and analytical skills to coordinate analysis and development of data management systems
  • you have analytical skills to analyze client requirements, identity options, and provide advice and guidance on strategies and recommendations for data management
  • you can develop project plans, data management structures and overall mainframe database application design requirements and standards
  • you can coordinate design, development and testing of mainframe database applications
  • you can develop and recommend policies, standards and procedures for operating issues
  • you can research and assess potential use of new information engineering and data management techniques, methodologies, software and hardware


Communication and Presentation Skills

  • you have experience preparing systems documentation, draft database application management policies and standards,
analysis reports, user manuals, operating procedures, and training materials
  • you can lead technical discussion and interview/advise clients, staff and senior management
  • you can present findings/recommendations and provide formal/informal training sessions


Negotiation Skills

  • you can negotiate contracts for services, hardware, and software with vendors, within defined parameters

Additional Information:

Address:
  • 1 Temporary, duration up to 12 months, 21 College St, 3rd Flr, Toronto, Toronto Region or 200 First Ave W, North Bay, North Region, Criminal Record and Judicial Matters Check

Compensation Group:
Ontario Public Service Employees Union

Understanding the job ad - definitions
Schedule:
6

Category:
Information Technology

Posted on:
Wednesday, June 7, 2023

Note:
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • W-SL-198037/23

About Ontario Ministry of Safety & Correctional Services

CEO: Yasir Naqvi
Revenue: Unknown / Non-Applicable
Size: 5001 to 10000 Employees
Type: Government
Website: www.mcscs.jus.gov.on.ca

technical support
Ontario Ministry of Safety & Correctional Services

www.mcscs.jus.gov.on.ca
Toronto, Canada
Yasir Naqvi
Unknown / Non-Applicable
5001 to 10000 Employees
Government
National Services & Agencies
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