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Job description

Position Requirements Include:

· Excellent Customer Service Focus

· Excellent Communication Skills

· Strong Active Listening Skills

· Ability to Build and Foster Customer Rapport

· Astute Learner

· Competent Trouble-shooting Skills

· Ability to Evaluate Customer Needs and Determine the Appropriate Options/Procedures

· Understands Quality and Performance Metrics and Resulting Impact to the Customer

· Proficient in Microsoft Operating Systems and Applications, Hardware/Software Support

· Previous Help Desk/Call Center Experience Beneficial

· Experience at Institutions of Higher Education Beneficial

· Learning Management System Experience Beneficial

· Comp TIA Certification/s Beneficial

Job Type: Contract

Salary: $12.00 - $14.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote