technical support Remote
Job description
Position Requirements Include:
· Excellent Customer Service Focus
· Excellent Communication Skills
· Strong Active Listening Skills
· Ability to Build and Foster Customer Rapport
· Astute Learner
· Competent Trouble-shooting Skills
· Ability to Evaluate Customer Needs and Determine the Appropriate Options/Procedures
· Understands Quality and Performance Metrics and Resulting Impact to the Customer
· Proficient in Microsoft Operating Systems and Applications, Hardware/Software Support
· Previous Help Desk/Call Center Experience Beneficial
· Experience at Institutions of Higher Education Beneficial
· Learning Management System Experience Beneficial
· Comp TIA Certification/s Beneficial
Job Type: Contract
Salary: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
