technical support Hamilton
Job description
DependableIT is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.
We are looking for dedicated, and enthusiastic Technical Support Representatives to join our Technical Support Department. You’ll be taking incoming calls from Internet, Digital Phone and Cable TV subscribers and troubleshooting their technical issues. You’ll help by walking them through troubleshooting steps over the phone, or sending a technician to their home to fix their issues in person.
The ideal candidate for this position possesses the following characteristics:
- They are hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness
- They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step
- They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together.
Wage: $16.65/Hour
Office Location: 100 King St. West 6th floor (Stelco Tower in Jackson Square Building), Hamilton, ON
What We Have to Offer:
- Work from home
- An amazing team of coworkers and support staff
- A fun work culture that appreciates you
- Paid Training!
- Ongoing development and career advancement
- Medical, Dental and Vision Benefits after 6 Months
- 10 Days’ Vacation per Year after 6 Months
- Community givebacks - At DependableIT Group INC, we want to make a positive impact, not just on our staff, but also within our community. We participate in many community givebacks throughout the year. We also help in the fight against cancer, by raising funds to donate to the Canadian Cancer Society. And many more!
- Provide exceptional customer service and problem solving by responding to inbound calls
- Resolve technical issues associated with customer's internet connection, cable TV and digital phone
- Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators
- Be an active listener who can show empathy and patience in a non-scripted environment
- Work in a fast paced, high volume, environment
- Be comfortable with change
- Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction
- A Passion for helping people
- Stellar attendance and punctuality are a must
- Suitable at home work environment
- Minimum 1-year customer service experience preferred
- Ability to receive and implement ongoing feedback / coaching
- Exceptional customer service and interpersonal phone etiquette skills
- Comfortable with technology, the Internet, Windows, and competent typing skills
- Ability to successfully employ de-escalation strategies
- Strong oral/written communication skills
- Must be results oriented
- Motivated to be a consistent performer
- Availability to be scheduled between 7am and 1am Mon-Sun
- Candidates must be legally able to work in Canada
- Candidates must be able to work from home
- Candidates should not be convicted of a criminal offense for which a pardon has not been received
www.dependableit.com
Benefits:
- Dental care
- Extended health care
- Vision care
- 8 hour shift
- Yes
About DependableIT
CEO: Cheryl Lewis
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Public
Website: www.dependableit.com
