Job Description:

Job posting closes: June 21, 2023 at 05:00 p.m. Yukon Standard Time

An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires.

This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union.

The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.

Technical Support Specialist I

Job Code:124
Department: Information Systems

Job Summary:

The incumbent performs basic technical support tasks on computers and related equipment.

Duties and Responsibilities:

This description contains elements necessary for identification and evaluation of the job. The incumbent may be required to perform other related duties.

Working Conditions:

Required to work primarily inside. May be exposed to dust or dirt. Regular lifting of up to 40 lbs. Travel between City buildings.

Required Knowledge, Skill and Abilities:

• 2 year diploma in Computer studies
• Industry standard certification (Microsoft, A+, Net+, etc.)
• Previous Experience - 2 year generalist computer support
• On–the–Job Experience – 6 Months
• Class 5 Driver's License
• Excellent interpersonal skills
• Strong commitment to customer service
• Excellent time management skills
• Excellent organizational abilities
• Excellent ability to multitask and prioritize

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

Computer hardware such as: Desktop and laptop computers and peripherals, printers and network hardware.
Computer software such as: Microsoft desktop operating systems, Microsoft Office suite, current Municipal software suite, Microsoft network operating systems

Other Details:

Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/our-government/employment/how-to-apply/. If you have any further questions regarding this posting, please contact the recruiter at [email protected].

To apply for this position, you are required to submit your resume.

Various tests and/or exams may be administered as part of the recruiting process.

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.