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technical support Richmond, IN

Centerstone

Full Time Richmond, IN 22.9 - 18.360096153846154 USD HOURLY Today

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Job Description:

Essential Duties & Responsibilities

Providing technical support to end-users, via phone, email, or in-person, including troubleshooting, problem resolution, and training
Diagnosing and resolving hardware and software issues, including operating system error, printer issues, IPads, and application crashes.
Installing and configuring desktop operating systems, software applications, and hardware peripherals, including printers, scanners, and other devices
Documenting technical procedures
Maintaining inventory of desktop hardware and software
Ensuring compliance with IT policies and procedures, including security protocols, and software licensing
After Hours Call Support

Knowledge, Skills & Abilities

Knowledge of desktop operating system
Knowledge of desktop hardware, including laptops, desktop, and peripherals.
Knowledge of software applications, including Microsoft Office, Adobe Acrobat
Knowledge of IT security principles and practices
Troubleshooting skills to diagnose and resolve hardware and software issues.
Time-Management skills to prioritize and manage multiple tasks simultaneously
Attention to detail to maintain accurate documentation and inventory records
Interpersonal skills to work effectively with colleagues and end-users
Ability to learn and adapt quickly to new technologies and software applications
Ability to work independently and as part of a team.
Ability to work under pressure and meet deadlines
Ability to analyze complex technical problems and develop effective solutions
Ability to provide technical training and support to end-users

Time Type:

Full time

Entry Pay Range:

$18.36-$22.90

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

Medical, dental, and vision health coverage
Flexible Spending and Health Savings Accounts
403b retirement plan with company match
Paid time off and ten paid holidays
AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
Diversity, Equity, and Inclusion employee resource groups
Continuing education opportunities
Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

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