technical support Remote
Job description
Are you looking for a new and exciting in-bound contact centre / customer service challenge working for a great business while being based at home?
Do you have previous experience in sales, customer service, marketing or a similar role? Are you self-motivated and passionate to deliver?
Are you a friendly and approachable person with great telephone manner?
If so, British Nannies is looking for 2 x Contact Centre Support Agent to join our Business Operations team. We welcome applications from anywhere in the UK.
About Us
British Nannies provides families with temporary and emergency in-home childcare, for example when a family’s usual carer is not available, or their nursery / school is closed. You will be working closely with our caregivers and partner providers to ensure the highest quality childcare is provided across the UK.
British Nannies is an accredited Living Wage Employer. The real Living Wage is the only rate calculated according to what people need to make ends meet. It provides a voluntary benchmark for employers that choose to take a stand by ensuring their staff earn a wage that meets the costs and pressures they face in their everyday lives. The team at British Nannies recognises that paying the real Living Wage is the mark of a responsible employer and believes that a hard day’s work deserves a fair day’s pay.
The Role
We are seeking 2 x home-based Contact Centre Support Agents to be responsible for receiving and responding to incoming communications via phone and chat. We are looking for team members who can adapt to new processes quickly. These roles could work well alongside another flexible job, studies, or family commitments.
The working hours for these current roles are either:
· Morning shift: Monday to Friday 07:00 – 12:30; OR
· Afternoon shift: Monday to Friday 13:30 – 19:00
You will need to have a quiet environment to work in along with your own computer, webcam, mobile phone and a good internet connection.
This is not a customer facing role however communication with your fellow co-workers is paramount, so you will work together on a Zoom call with your co-workers when shifts overlap to help split your workload effectively.
What you will deliver
· Taking inbound phone calls from our clients’ contact centres, responding to and logging these
· Conversing with our childcare team members via our chat facility
· Raising Tasks for other team members to administrate
· Working to achieve team and individual targets on a weekly / monthly basis
· Consistently delivering the highest quality customer service to everyone we interact with
Key Responsibilities, Skills and Attitudes
· Ability to work on your own initiative, with a high degree of reliability and confidentiality
· Excellent communication skills, both verbal and written
· To be a self-starter who thrives on a challenge – this is a busy role!
· Previous experience with a Salesforce or similar CRM platform would be highly advantageous
Benefits
· Home-based fully remote role with no travel required
· Full training provided via Zoom
· Starting salary £15,600 gross per annum
· 28 days’ annual leave (pro rata)
· Auto-enrol pension and private medical healthcare post probation
· Small to medium sized business, with great progression opportunities!
· Interviews will be scheduled w/c 12th June, start date 3rd July 2023.
Next steps
If you like the sound of this Contact Centre Support Agent opportunity and have the necessary skills and experience, please apply today. Applications with supporting cover letter / email will be prioritised for interview and please be sure to indicate which of the two available roles (A.M. / P.M.) you are applying for. We look forward to meeting you!
Job Types: Part-time, Permanent
Part-time hours: 27.5 per week
Salary: From £15,600.00 per year
Benefits:
- Casual dress
- Company pension
- Private medical insurance
- Sick pay
- Store discount
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
- customer service: 1 year (preferred)
- sales: 1 year (preferred)
Work Location: Remote
Application deadline: 12/06/2023
Expected start date: 03/07/2023
About British Nannies
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Public
Website: www.british-nannies.co.uk
