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Job Title: Technical Support Specialist (Contract)

Accessible Media Inc. (AMI) is a not-for-profit media company that entertains, informs, and empowers Canadians who are blind or partially sighted. Operating three broadcast services, AMI-tv and AMI-audio in English and AMI-télé in French, AMI’s vision is to establish and support a voice for Canadians with disabilities, representing their interests, concerns and values through accessible media, reflection, and portrayal.

We are currently looking for a Technical Support Specialist (Contract) to join our Technology Services team in Toronto. This role will maintain all AMI’s IT systems by installing and testing all internal production and IT hardware and software systems. The role will also provide 1st level support in a 7 by 24 environment. Please be advised that this role will require 5 days per week presence at the office at 1090 Don Mills Road, Toronto.

If you are interested in being a part of such an awesome team and have technical experience in broadcast and IT systems, along with the following qualifications, please let us know.

Results & Responsibilities

• Maintain operation and quality of service of production and IT systems (desktop, hardware, and software) by installing and configuring new systems; testing and confirming compatibility with existing systems; and recommending modifications as required. This includes the management of desktop and server imaging using 3rd level support as needed.
• Maintain corporate technology standards by researching and testing required hardware and software patches prior to applying to end user production systems.
• Maintain the reliability of the production and IT systems by adhering to and executing the preventive maintenance schedule and activities as required.
• Ensure accurate record keeping of AMI assets by maintaining and updating inventory tracking of equipment deployments across AMI
• Ensure optimal utilization of systems by participating in vendor training on the use and applications of all hardware and software and by providing users with training, procedures, and documentation to complete required tasks/activities.
• Support the on/off-boarding of employees and contractors by ensuring the requested accounts, security and access to technology resources are available or disconnected on time.
• Provide 1st level support to all AMI staff by responding to Help Desk calls and emails and recording them in the Ticketing System, with established timelines. Prepares monthly reports by reviewing Help Desk tickets, identifying trends, recommending solutions, and escalating high frequency issues for assessment and resolution.
• Contributes to the team effort as required.

Requirements

• Diploma in Computer Science or Technology or an equivalent mix of education and experience
• Minimum 3 years’ experience in similar role
• Excellent knowledge of various production and IT technologies and software, e.g., FTP software, knowledge of OS systems; Windows and Windows Servers Understanding of video and audio production technical standards; Familiar with the support and use of Adobe Creative Cloud Suite and Avid ProTools.
• Strong organizational, planning, analytical and project management skills.
• Strong interpersonal and communications skills, with a customer service orientation.
• Ability to perform multiple tasks, schedule priorities and meet deadlines.
• Bilingual English/French an asset
• Ability to lift and move equipment up to 50 lbs

Accessible Media Inc. is an equal opportunity employer and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. Should you require an accommodation for the recruitment or interview process, please let us know.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.