Technical Support Assistant (1st/2nd Line Support) London, England
Job description
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide professional interim and temporary resources.
Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting.
On behalf of this organisation, AMS are looking for a Technical Support Assistant (1st/2nd Line Support) for a 6 Month (Extension likely) contract based in London (full time in the office).
Purpose of the Role:
- Technical Analyst to assist with providing IT Onsite Support – be based in London 5 days a week and work in the Tech lounge providing face-to-face customer support and remote support to home users, working in a fast paced environment.
As a Technical Support Assistant (1st/2nd Line Support) you will be responsible for:
- Level 1 & 2 hardware & software support.
- Provide hardware support for desktops/laptops/tablets/peripherals/telecoms/thin client/mobile devices.
- Software core build application support for lifecycle of current apps & new introductory apps.
- Operating system support for Windows & IOS platforms.
- Use ITSM Service Now tooling for all Incidents, User requests and Changes. Ensuring SLAs are not breached, and all administration tasks are within the accepted conduct and governance guidelines.
- Project work within UK Client Services scope.
- Moves – Surveys, ad-hoc moves, post moves support and project related moves.
What we require from the candidate:
- Desktop support competencies – Software & Hardware Level 1 & 2.
- Strong customer services competencies.
- Effective communicate skills – written & verbal.
- Positively driven as a team member and individual.
- Strong experienced Windows/MS Office and Messaging products.
- Experienced within the Banking or Financial Sector.
- Mobile device platform support.
This client will only accept workers operating via an Umbrella or PAYE engagement model.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
Job Types: Full-time, Temporary contract
Contract length: 6 months
Salary: £200.00-£330.00 per day
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 28/02/2023
Reference ID: DNSEJP00005801/DEL01346
