Customer Relationship Advisor Leicester, England
Job description
Organisation: Eastern Shires Purchasing Organisation (ESPO)
Work Location: ESPO, Barnsdale Way, Grove Park, Enderby, Leicester
Salary: £24,501- £26,850 (pay award pending)
Working Hours: 37
Contract Type: Full time
Closing Date: 29th August 2023
Interview Date(s): TBC
About the Role
We are a public sector owned professional buying organisation with ambitious plans for the future. ESPO is owned by a consortium of six local authorities and the surplus we make is returned to them to invest back into front line public services. We are looking for a Customer Relationship Advisor to support in developing and fostering relationships with new and existing customers. The successful candidate will help enhance customer awareness and increasing usage of the team’s frameworks as well as acting as the primary contact for enquiries from customers, suppliers and colleagues.
About You
To apply for this post, you must:
- Have experience of working in a customer service/sales environment
- Have an appreciation of customer service and best practice principals of working in a customer-focused environment
- Have experience of handling customer enquiries on the phone and by email
- Have excellent communication skills with a good standard of oral and written English language
- Be able to work with large amounts of data to produce analysis and reports
- Ideally have experience of public sector procurement and able to provide introductory information & support to customers
We’d also expect you to share our commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the interview process.
What we offer:
- Flexible/hybrid working opportunities and access to employee benefits portal with car lease scheme.
- 25 days annual leave plus bank holidays
- Local Government Pension Scheme with a generous employer contribution.
- Opportunities for learning and development
- Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of ESPO. This includes hybrid working based on a balance of office and home working. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for flexible start and finish times, home/remote working, etc.
For more information or an informal discussion, please contact:
Iain McFaul, Customer Relationship Manager
Email: [email protected]
Phone: 07920 086357
How to Apply
ESPO is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our customers. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the customers we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job Types: Full-time, Permanent
Salary: £24,501.00-£26,850.00 per year
Benefits:
- Company events
- Flexitime
- Free flu jabs
- Gym membership
- Work from home
Schedule:
- Flexitime
Work Location: Hybrid remote in Leicester
Reference ID: 1176
