technical services engineer Whitley Bay, England
Job description
REQ ID: 116806
JOB TITLE: Technical Service Project Lead
SALARY: £42,500-£54,000
POSTING END DATE: 03/07/2023
LOCATION: Whitley
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.
WHAT TO EXPECT
You will have the exciting opportunity to develop and deliver New Jaguar’s service strategy for the next generation of JEA vehicles. Leading and working with our JEA engineering partner Magna, you will deliver vehicles with competitive cost of ownership, with robust, optimised and efficient service solutions ensuring fix right-first-time repairs. As the ‘voice of the customer’ with strong ‘customer first’ principles you will be this voice into the vehicle programme teams working in JLRs new agile framework. You will also coordinate and oversee the creation and sign-off of required dealer communications and materials to support vehicle launch into global markets. You will lead the completion of Service Attribute deliverables and the communication and coordination of the vehicle nameplate(s) across Global Customer Care.
Key Responsibilities:
- Own the Service Attribute - Set, agree, and deliver cost of ownership targets in line with the programme PALS profile. Document programme status using the panel chart and communicate this to the programme as well as downstream areas to drive good performance in market at launch.
- Lead the coordination & cascade of PDLs across Global Customer Care.
- Support programme checkpoints with concurred service input as required by iPLM, LQOS, LMM/NMLR, and LGR.
- Coordinate the cascade of requirements and test cases to the vehicle team, and the completion of design verification via RMDV/RTC to ensure vehicle compliance to the needs of the Service and Repair attribute.
- Ensure that a work plan is agreed for service evaluation of repair process (SERP) studies and management of these to identify any issues. Take ownership of issues and reach an agreed resolution with the relevant component / system owners using Commodity Lead support as required.
- Work as part of the agile engineering community, supporting key agile group and squad meetings to ensure Service & Repair requirements are being targeted in sprints and scrums. Petition for Service needs in the quarterly Big Room Planning events.
- Work together with Commodity Lead engineers to minimise any special tooling needs and ensure compatibility with service strategy with regard to dealer facilities and complying with good industry practice.
- Together with Commodity Leads and the Digital Capability team ensure delivery of required dealer materials, e.g. workshop manuals, handbook, quick start guide, diagnostics, tooling, and report status of these to launch reviews.
- For early phase programmes, provide input at pre / pre to the single order card and FMA concept work to instil the foundations to meet insurance group ratings and cost-effective service and maintenance.
- Embrace JLRs “modern luxury” mindset and identify ways to integrate this into the customer offer whilst maintaining the needs of cost effective service and repair.
WHAT YOU’LL NEED
As the Technical Service Project Lead, you’ll need the following knowledge, skills and experience:
- Proven track record of delivery of customer focused approach to technical issue resolution
- Practical understanding of engineering and hands-on experience of working with or repairing vehicles/mechanical equipment.
- Ability to develop a programme timing plan and manage activities to agreed timing
- Familiar with key software tools like Microsoft Excel and PowerPoint, and ability to learn company programme management tools eg RMDV/JIRA.
- Able to summarise and communicate complex technical issues to facilitate good decision making.
- Technical degree, or working towards qualification (engineering preferred).
Personal Profile:
- An individual with a customer first mind-set who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.
- An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver tactical and strategic decisions in a complex, highly demanding environment.
- A resilient and enthusiastic who responds constructively to new ideas and inputs
- A good communicator with the ability to communicate complex ideas
- Self-driven and able to work autonomously to make good decisions based on pre-determined principles.
- An effective team player, actively develops and supports team members
- An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.
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SO WHY US?
Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.
This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.
Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.
Jaguar Land Rover is committed to equal opportunity for all.
