Job description
Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.
Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.
Key responsibilities will include:
Help to define the product vision, roadmap and objectives ensuring fit with the overall value proposition;- Define product requirements with the ability to provide process improvements based on customer research and analysis;
- Work with an agile multi-disciplinary full stack squad to deliver product requirements, balancing quality with speed to market;
- Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues;
- Manage the in-market product, using appropriate KPI's to improve customer experience and performance;
- Ensure a thorough understanding of customer needs, behaviours and pain points, as well as competitive landscape and industry best practice
- Management and direction of third party vendors associated with your product
Your capabilities:
- Understanding that as a product owner you are the advocate of the customer
- Ability to define, develop and enhance simple to use, intuitive customer experience
- Proficient level of technical understanding and the ability to navigate the general principles around both front and backend app development
- Experience managing digital product analytics and the ability to define KPI's and drive improvement through rigorous analysis and measurement
- Demonstrate the ability to handle multiple priorities / deadlines without compromising quality
- The ability to define an appropriate product MVP and improve through feedback and iteration
- The ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process
- Must be capable of independent decision-making as well as able to take direction and work as a team player
Your Experience:
- Experience working for a Fintech or Bank in the area of Customer Onboarding or Digital Identity
- Track record of building end-to-end customer onboarding journeys and managing them in the market
- Domain expertise in customer onboarding in UK and/or other European Countries
- Exceptional problem solving and analytical skills with solid critical thinking, attention to detail and analysis in technical scenarios
- JIRA/Confluence experience would be an advantage
- Excellent client/stakeholder management skills
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.
J.P. Morgan is an Equal Opportunity Employer.
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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.