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Technical Service Professional Birmingham, England

Full Time Birmingham, England 78508 - 96704 GBP ANNUAL Today

Job description

Technical Service Professional

Job Req ID: 16723

Posting Date: 25 May 2023

Function: Business Services & Operations

Location: Snowhill, Birmingham, United Kingdom

Salary: Attractive salary + Bonus + Additional Benefits

Why this job matters

As a valued member of the end to end service team you’ll be empowered to deliver service excellence for our customers. This responsibility includes diagnosing and resolving customer issues and proactively identifying and implementing service improvements. This is an exciting role that will give you the opportunity to work with teams across BT, with our vendors/partners and interact directly with our customers.

What you’ll be doing

Resolving Service issues across all Voice Platforms globally
Translating customer feedback in to service metrics
Maintaining ongoing communication with Stakeholders
Proactively identifying and implementing service improvements
Implementing post incident improvement action
Solving complex problems
Effective demand management and prioritisation
Identifying and delivering automation opportunities.
Providing clear and effective communication, upstream, downstream and with customers
Continuous self-driven development

What you'll bring

We'd be happy to consider someone who are passionate for technology and have ability to learn and pick up new tech skills.

Technology Driven and ability to upskill
Basic understanding of IT softwares & systems
Stakeholders Management
Data driven decision making and communication
Team Player & Collaboration
Problem Solver
Continuous Improvement

Nice to Haves:

Experience in fixing technical issues
Experience in Continuous improvement
Experience in call tracing and understanding call flows
PSTN background

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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