technical program manager Croft, West Midlands, England
Job description
Job Description
The Customer Welcome and Access Manager plays a key role in the Customer Experience Department, maximising revenue through pro-active ticket inventory management and a drive for donations and memberships, and leads on the access provision throughout the organisation.
Working closely with the Customer Experience and Operations Manager they will be jointly responsible for providing a pro-active, visible presence and strong leadership, enabling an incredible welcome for all visitors and regularly acting as Duty Manager on site.
The ideal applicant will have experience of working in an arts/hospitality/events environment at a supervisory level.
We are looking for someone who is proactive about both brilliant customer care and opportunities to maximise revenue, and who is confident in leading a diverse team of people. The successful candidate will also have a proactive attitude to inclusion and access.
Full details about main duties, responsibilities and person specification can be found in the recruitment pack https://octagonbolton.co.uk/jobs/customer-welcome-and-access-manager
Job Type: Full-time
Salary: £27,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Howell Croft South, BL1 1SB: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
Application deadline: 14/08/2023
Reference ID: CWAM/08/2023
