We are currently looking for an experienced Technical Analyst to join our Desktop Support Team here at the West Brom. We are a vibrant team who are at the core of the support function, you’ll work with every sector of the Society in a varied and challenging capacity.

There are three key elements to the role that cover:

• BAU troubleshooting support across all user endpoints. This also includes telephony, printing devices, mobile devices as well as core Windows queries/incidents.
• Project work across a range of varied functions, such as M365 Migration, application upgrades and device refreshes.
• IT Security focused work including patch updates and general vulnerability management

If you have a strong background in 2nd line support for Windows 10 and have excellent communication skills that allow you to investigate issues with a level of autonomy then please read on.

The Key Responsibilities Are:

• Windows 10 build automation and image management.
• Desktop/laptop set-up and configuration.
• Hardware and software product lifecycle management.
• Upgrades of software and systems as required.
• Support of Telephony system and associated components (Mitel, Redbox, and Right Fax)
• Software and Hardware Asset Management.
• Resolution of assigned calls made through the Service desk.
• Assist in the recovery of the Societies systems during Business Continuity testing and in the event of a Disaster itself.
• Provide out of hours support for the Desktop Support Team as per rota.
• Ensuring Security procedures and processes are fully followed and advise on IT security related issues.
• Liaise with 3rd party service providers to resolve problems within agreed timescales.
• Vulnerability Management to identify and fix Security vulnerabilities.

The skills and experienced required are:

• Minimum of 3 years’ experience in a 2nd line / 3rd line Technical Support role.
• Understanding of licensing and compliance.
• Detailed knowledge of Windows and iOS Operating systems.
• Knowledge of Microsoft technology and infrastructure platforms including Windows server operating systems , Exchange, M365 and SQL.
• Microsoft Office / M365.
• Experience of Windows based administration tools such as Active Directory and Group Policy.
• Strong troubleshooting, analytical and fault-finding skills
• Able to automate system management tasks.
• Excellent communication and interpersonal skills.
• A strong customer focus.
• Ability to produce clear and detailed technical documentation.
• Ability to prioritise workload.
• Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS.
• Understanding of ITIL, including incident management, change management and configuration management.
• Vulnerability Management.
• Able to work as a team towards shared goals and outcomes.

Please view the attached Job Profile for more details on the Key Responsibilities and Skill and Experience required.

Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email [email protected].

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.