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Principal Tasks

The ultimate objective of this role is to drive the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Owners / Executives. This includes;

Ensure effective delivery of all Broker Support activities in accordance with the target Ardonagh model.

Oversee the service delivery provided by our 3rd party providers, ensuring positive collaboration and support.

Maintain awareness of the end-to-end processes relative to IBA, Premium Processing, Claims and all middle office tasks

Some of the key activities of this role are:

• Timely preparation of accurate key Open Market placement documentation (intracompany) (i.e., Renewal Invitations and Market Reform Contracts (MRC) and Endorsements), following Ardonagh processes and market Compliance.
• Ensure accurate completion of wording schedules and consistency of key terms and conditions including definitions throughout the placement documentation/MRCs.
• Ensure any wording endorsements ‘fit’ the wordings they attach to. Liaising with the Account Owner (Broker) or legal/wordings colleagues as need be.
• Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate
• Training and support of 3rd Party Service Providers
• Help maintain an accurate and compliant record of the placement using internal systems and applicable e-filing systems.
• Utilising relevant market and internal systems to aid in the placement process, e.g., LWR, Lloyds Crystal.
• Support the internal File Audit/Peer Review process working with the File Review/Best Practice and Internal Audit team as appropriate.
• Oversight of key contractual dates, including payment warranties, subjectivities and NOC’s.
• Work with Account Owner (Brokers) to address Cash & Credit Control issues
• Provide any necessary ad hoc support to Team Lead and other team members as needed.

The candidate should:

establish and maintain relationships with key Ardonagh Specialty colleagues, and stakeholders including;

• Risk & Compliance/Best Practice Team
• IT and Digital
• Management Information
• Business Entity Team
• IBA
• Premium Processing (including Pro)
• Claims

ensure adherence to all compliance requirements, including but not limited to;

• Contract Certainty
• Client and Market Due Diligence
• KPI’s
• Audit processes
• Authorisations matrix

Competencies Required

• Class specific technical knowledge (Preferred), and attentive to detail.
• Desire to learn new tasks and new lines of business.
• Ability to communicate with Clients and colleagues in a professional and respectful manner.
• Organised, proactive and assertive role within the team and across the business.
• Ability to work under pressure and to meet deadlines.