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Job description

As a part time Customer Service Advisor (20 hours) you will develop exceptional relationships with customers, giving them the best tool hire experience. You’ll support face-to-face queries, telephone and email queries, process orders in the system.

As we continue to grow, there has never been a more exciting time to join us in our sales team as a Customer Service Advisor in our Bridgwater Store.

HSS are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we go above and beyond to meet our customer’s needs. We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry – all powered by the latest technology.

What will you bring?

You’ll be obsessed with delivering top class customer service, with a solution driven mindset to solve problems, ensuring every interaction is meaningful and the true HSS experience.

So what will you be doing?

• Working out of our branch, you will handle customer queries over the phone, email, and face to face
• Embrace sales initiatives across the hub, building strong customer relationships and maintain a high standard of branch presentation and service.
• Maintain professional standards of product knowledge and providing support to our customers looking to get the correct product
• Carrying out inspections and testing of equipment before and after each hire to ensure equipment reliable and safe  ​​​​​​​

What we can offer you

Our colleagues are at the heart of everything we do. We want to make sure every single colleague feels valued and rewarded for the job they do and are given the opportunity to develop a long-term career with us.

You'll receive this:

• Competitive salary with access to our company pension allowing you to save and plan for your future.
• 20 days holidays plus your standard bank holidays with an opportunity to buy an extra 5 and accrue more with length of service.
• FREE Hire from our core range, with 50% off for friends and family
• Training and development – on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role.
• Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
• Life assurance is provided at twice your annual salary
• You will get the choice of other benefits that work for you through our Benefits portal – you pick the benefits you want – such as holiday buy and cycle to work schemes
• Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more

Wellbeing is at the forefront of our people agenda and upon joining us, you will have access to:

• Mental Health First Aiders
• An Employee Assistance Programme which is free support 24/365
• A Healthcare Cashplan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage!
• Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, get fit programmes including diet support with guidance from a nutritionist, life events counselling and much more.

Who are HSS?

We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.

We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry – all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we are not done yet!

At HSS, we prioritise inclusivity and diversity. Don’t feel you meet every requirement? We know that studies have shown people of colour and women are less likely to apply unless they meet all qualifications in the criteria. At HSS we are dedicated to building a diverse, inclusive, and equal workplace. So, if you like the look of this role, and your experience doesn’t align perfectly - we encourage you to apply anyway! You may be just the right candidate for this or other positions. ​​​​​​​​​​​​​​

Job Types: Part-time, Permanent

Salary: From £11,111.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bridgwater, TA6 4BH: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This role will involve some lifting, moving, pushing and pulling of equipment at times - please confirm you're happy to continue with your application.
• This is a part time role (20 hours). Please confirm you're happy to proceed.

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 14/04/2023