technical account manager Remote
CrowdStrike
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.
What You'll Do:
What You'll Do:
- Serve as a technical contact and augment our customer support teams
- Participate with onboarding process
- Perform quarterly health checks and business reviews
- Participate in TAM on-call rotation helping answer customer inquiries and case escalation requests.
- Escalate customer issues to management when appropriate.
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
- Leverage knowledge content and systems to obtain product expertise
- Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
- Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Drive support cases to ensure issues are being resolved in a timely manner.
What You'll Need:
- Bachelor’s Degree or equivalent experience
- Experience working with Windows Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Proven problem-solving skills
- Collaborative attitude
- Commitment to customer success
Preferred Qualifications:
- Bachelor’s Degree in related field
- 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
#LI-FT1
#LI-JP2
#LI-Remote
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
CrowdStrike
www.crowdstrike.com/careers
Sunnyvale, United States
George Kurtz
$500 million to $1 billion (USD)
1001 to 5000 Employees
Company - Public
Enterprise Software & Network Solutions
2011
