Tech III San Leandro, CA
Job description
$25 - $27.50 / hour
Reporting to the Operations Manager/ Transportation Manager with a dotted line to the Corotech Supervisor I, the Technician III’s primary role is to lead small jobs where technicians physically and professionally disconnect and reconnect workstation PCs, peripherals, and related hardware, and/or provide daily help-desk solutions at an ROI account as assigned.
The Technician III is assigned to work at different customer account locations to provide technical support for commercial moving projects. This position provides daily IT trouble shooting for any complicated technical matters relating to computer assets or inventories. In addition, this position ensures the customer’s requests relating to IT Technical support are carried out efficiently and in a timely manner.
This position acts as a focal point of contacts for any IT issues that need to be escalated to Operations Manager/Transportation Manager. This position also provides training, coaching and mentorship to new-hires or junior Technician Level’s I and II.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below, but not limited to, are representative of the knowledge, skill and/or ability required.
Account Assignments:
- Checks for start time (for next day’s work schedule) in drop box daily.
- Arrives at assignment in complete uniform and on time every day.
- Disconnects and reconnects PCs and other peripheral electronic desktop components per supervisor’s direction and the specific job requirements.
- Records basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement.
- Possess the ability and willingness to assist the moving crews if needed.
- May be required to set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment, and boxes as required.
- Ensure a professional manner and appearance in provided Klinger uniform.
- Capture the existing workstation layout at the customer site and ensure the new setup is placed the same.
- Labeling all the IT assets/inventories to ensure there is no missing items during the moving.
- Ability to manage different cables and wires to ensure a nice, neat, and safe workstation.
- Ability to work carefully in a Lab environment (medical lab or computer lab).
- Ensure the assigned tasks are carried out within Corovan productivity standards.
- Ability to perform network connectivity testing.
- Ability to assist in the support of the customer’s server room or lab room if assigned. Ability to strongly perform the Technical II level key responsibilities.
Required to provide advanced workstation trouble shooting skills.
Customer Relations:
- Maintain excellent customer service with the customers, transportation, and operation teams to establish solid relationships.
- Interact with customers to report any technical issues and matters in a professional manner.
- Provide helpdesk-level workstation troubleshooting support.
- Escalate any technical issues/concerns to Corotech IV or Corotech Supervisor.
- Must be punctual at all times. If an emergency arises, inform the Corotech Coordinator Team or Operations Supervisor immediately, so that appropriate coverage can be arranged.
- Must work cooperatively with members of the crew.
- Must be courteous, helpful, and professional to all existing and potential customers.
- Must be respectful of rules at each customer site as to where to work and adhere to meal and rest period locations.
- Must follow all confidentiality rules regarding any processes, products or services that are visible at a customer’s move site.
- Must follow all security rules for the company and assigned customers.
Supervisory:
- Supervises and leads small tech project as required.
- Guides the crew to perform a quality job for the customer.
- Trains crews in proper handling and safety techniques.
- Provide guidance and mentorship to other team members, especially Technician I & II levels.
- Promotes a positive workplace with employee engagement.
Ensure crews have appropriate meal and rest periods per company policy.
Safety:
- Performs work with quality, efficiency, and safety at all times.
- Must abide by all safety rules; to include proper safety gear (back braces, safety glasses, safety shoes, hard hats, masks and/or gloves, etc. as required by the customer or by law), drive forklifts safely (seatbelt, slow speeds, ensuring trucks are chalked and using proper plates, etc.).
- Report any unsafe dangerous requests from customers to senior management.
Other Duties:
- Sign timesheets daily signifying your start, meal periods and end time daily, and other documentation is completed accurately and turned in by the time requirement.
- All other duties as assigned based on business needs.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
COMPETENCIES:
- ORGANIZATION SKILLS – Organization and project planning skills with ability to juggle multiple assignments and tasks.
- LANGUAGE SKILLS – Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Ability to effectively speak and communicate well with customers and coworkers.
- MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.
- REASONING ABILITY – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- LEADERSHIP – Strong interpersonal and leadership skills.
- OTHER DUTIES:
- Ability to do electronics troubleshooting, analyzing information, good judgment in making decisions.
- Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, must maintain confidentiality, quality focus, results driven and supply management.
- Good understanding of server equipment; is knowledgeable of server racking and unracking.
- Must be familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills.
- Must be familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage.
EDUCATION and/or EXPERIENCE:
- Bachelor’s degree or equivalent combination of education and experience.
- Two – three (2-3) years working in tech support position preferred.
- One – two (1-2) years of supervisor or lead role in IT projects preferred.
- Strong knowledge about computer hardware, software, cabling, servers, systems, and applications.
PRIMARY LOCATION:
San Leandro. Various job sites and customer locations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.
- Walking: May require walking primarily on a level surface but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
- Handling: Seizes, helps, or works with hands.
- Manipulate (lift, carry, move) light to medium weights of computer equipment, tools of 10-50 pounds.
- Lifting: Proper lifting techniques required. May include lifting up to 50 pounds and pushing or pulling up to 100 pounds throughout the day. May also include climbing or descending stairs while carrying goods up to 50 pounds.
- Crawling: To install or check the installation of network devices and cabling.
- Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
- Standing: Remains in standing position if required to perform various functions of the job.
- Stooping: Bends body downward and forward by bending at knees or waist.
- Vision: Reads technical information and records on the computer.
- Talking: Communications by phone and in person.
- Sitting: Sits at desk. May sit for periods of time.
- May include bending, reaching, squatting, twisting, stooping, and kneeling throughout the day.
- Employee requires to have good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp.
- Visual acuity to use a keyboard, operate equipment and read technical information.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing, assembly, and construction areas and under certain conditions require the use of personal protective equipment such as safety shoes, safety glasses with side shields and/or hearing protection. This list is not all inclusive.
- Temp/Weather: Works in either 1) Office environment – for the most part ambient room temperatures, lighting, and traditional office equipment, and 2) Warehouse – may be exposed to cold temperature, and 3) Outside – may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.
- Noise: Work is performed primarily in a standard office environment, server, or lab room, but may involve exposure to moderate noise levels from computer and other peripherals.
- Work involves operation of IT equipment and computers for two to six hours daily.
POSITION TYPE/EXPECTED HOURS OF WORK:
- This is a full-time position,
- Employees might be required to work late evenings or weekends depending on the business needs.
- All Overtime must be approved by manager before working.
TRAVEL:
100% travel to various job sites and customer locations. Must be able to commute daily to the customer site.
AAP/EEO STATEMENT:
The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
REASONABLE ACCOMMODATIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ACKNOWLEDGMENTS:
I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
