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Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;

• Full time - Corporate Receptionist / Administrator
• Monday to Friday – 40 hours per week
• Salary £24,000 Per Annum
• Location – MMC, Lower Castle Street, Castlemead, Bristol, BS1 3AG

Job Overview

• To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Main Duties

• • To ensure all guests receive an excellent welcome to Castlemead and that you consistently deliver great service
  • Ensure consistent, high quality support is supplied to the business consistently
  • Use the computer as an effective communication tool, inputting data as requested into excel and word documents
  • To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards
  • To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
  • To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls and emails using the appropriate greeting and sign off
  • To be articulate and well informed and to ensure that the needs of clients and visitors are pre-empted, met and exceeded
  • To be confident and able to communicate effectively with other departments within the building
  • To communicate effectively with other departments and neighbouring MMC sites
  • To communicate professionally and as a representative of MMC with residents of the building and MMC colleagues, providing a 5* level of service at all times
  • Embrace the vision of both Mitie and MMC
  • Ability to identify and escalate building maintenance issues/hazard perception and inform MMC Management when necessary
  • Process incoming and out-going post – Royal Mail / TNT / DHL / City Sprint in line with SOP
  • Follow agreed process for logging cheques – Castlemead PCS departments
  • Stationary and stock consumable control
  • Raise PO's and process orders following iProcurement procedures
  • Provide procurement support for other offices when required
  • Ability to carry out basic maintenance tasks
  • Liaise with engineering contractors whilst on site, ensuring Health & Safety is followed and correct work is carried out
  • Efficiently report and maintain, IT and H&S concerns to relevant departments
  • Resolve / report printer issues and maintain supplies
  • Assist MMC Management team with any adhoc duties
  • Attend training as appropriate - on-line / in house & classroom as part of self-development
  • To handle any guest complaints and provide a swift solution or escalate as appropriate
  • To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
  • To be responsible for the upkeep and cleanliness of your allocated area ensuring adherence to the MMC Clear Desk Policy
  • To assist in any other reasonable duties as required by your colleagues, managers or clients
  
  

What we are looking for

• Excellent communication skills and exceptional attention to detail

  • Immaculate personal presentation endorsing the Signature five star image
  • Proven experience and understanding of an exceptional Customer Service delivery
  • Excellent time management and organisational skills
  • Pro active, flexible and can-do attitude
  • The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
  • Ability to deal with multiple requests simultaneously
  • Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills
  • Team player
  • Be innovative, identifying improvements and smarter ways of working