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Customer Service Assistant

SEA LIFE Birmingham; 3 Brindleyplace, The Waters Edge
Birmingham, WEST MIDLANDS, B1 2HL
United Kingdom

Are you looking for a seasonal job that’s full of FUN in Birmingham city? Fancy working where sharks and cheeky sea otters watch on as you go about your daily work?

Working here feels pretty outstanding and our commercial team are fizzing with fun and a vital ingredient in the guest experience. Therefore, we’re looking for someone who strives for the best, is guest focused, and isn't afraid to swim upstream!

What we are looking for

• Plenty of experience working in a customer facing environment
• Friendly and hardworking with a "can do" attitude
• A fun, dynamic, and friendly personality
• Excellent communication, listening, and motivational skills
• Able to upsell and promote products to our visitors

In this varied role you’ll be the first point of contact for our explorers, offering a warm welcome, answering any questions guests may have and acting as a sales representative. Working in the admissions or retail area, providing excellent customer service to every visitor. You’ll go out of your way to ensure our guests have a fun, educational and exciting visit.

This is a seasonal contract, offering a minimum of 5 hours per week. Our attraction is open daily, so flexibility is needed as shifts will include weekends and bank holidays.

What’s in it for you

Alongside becoming a guide in creating magical memories, we also offer:

• Fortnightly pay at £9.58 per hour
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.