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Team Member - Business Support Team, Central Banking Operations

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Banking, Payments and Innovation Directorate supports the Bank’s mission to maintain monetary and financial stability by using and sharing its expertise to: develop and operate resilient and efficient banking, payment and custody services; set and influence policy; and to promote innovation.

We are at the heart of the Bank both in terms of our core role in Monetary and Financial Stability, and the wide range of internal stakeholders we collaborate with. BPI has a lead role in one and a significant role in four of the Bank’s strategic priorities. The variety and immediacy of the work we do means we are one of the most outward facing and fast moving areas of the Bank, operating the UK's high value payments system (the Real Time Gross Settlement System and CHAPS), maintaining the Bank’s readiness to provide Emergency Liquidity Assistance to banks and other financial institutions, and acting as the 'bank' within the Bank of England for government, UK CCPs and other central banks.

Department Overview
Central Banking Operations Division (CBOD) provides the back-office functions to support the Bank's sterling and foreign currency transactions including settling the Bank's open market (monetary policy) and liquidity insurance operations, as well as operating the RTGS (Real Time Gross Settlement) system and providing security custody and settlement services to the Bank’s Government and Central Bank customers.

Job description
Two exciting opportunities have become available to join the Business Support Team (BST) within CBOD as Team Members. These roles are open to job shares, flexible and part time working patterns. BST provides first line support to users of the Bank’s collateral management system, manages/coordinates all testing and changes to the system, and maintains relationships with the operational business teams, the Bank’s internal Technology Division, and the off-shore supplier of the system.

These are highly visible and multi-faceted roles, providing the jobholder with an excellent opportunity to learn and demonstrate a wide variety of technical, operational and change management skills. The successful candidates will be expected to perform a range of the responsibilities, exampled below;

• Act as first line support for users of the Collateral Management System and communicate any issues with system performance to various stakeholders, including Senior Management, at the earliest opportunity.
• Perform static data set-up/amendments and configuration changes.
• Perform daily monitoring within the system to ensure automated processes are executed and messages are sent/received as expected.
• Assist with the planning and implementation of changes/fixes to the system.
• Attend meetings, produce minutes and maintain action lists.
• Produce regular MI.

BST Team members are required to provide end of system day support cover each evening – this is operated on a rotational basis and once qualified individuals are expected to provide cover around once a week. Additional out of hours support may also be required if a live system issue is experienced or for planned system/network changes. Overtime is payable for additional hours worked.

Minimum Criteria

• Ability to work collaboratively as part of a team.
• A strong desire to learn and develop new skills.
• Interest in change management, first line support or static data maintenance
• Strong organisational and workload management skills including the ability switch between tasks appropriately.
• Interest in problem solving, including identifying and providing resolutions or recommendations.
• Ability to work accurately and to tight deadlines.
• Ability to build relationships, and communicate confidently.

Desirable Criteria

• Previous experience in change management, first line support or static data maintenance
• Knowledge of Banking operations or systems.
• Confidence in the use of Excel and other Microsoft products.

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we're proud to be a member of the Disability Confident scheme. You can find more information on what this means here. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

Salary and Benefits Information

This specific role offers a base salary range of £29,640 - £35,100 per annum (depending on skills and experience) on a full-time basis.

In addition, we also offer a comprehensive benefits package as detailed below:

• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• A 7% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note that from April 2023 and for the Benefits year 2023/24, this will increase to 8%)
• 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank’s Privacy Notice at Privacy and the Bank of England | Bank of England.

The Application Process

Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

The closing date for applications is 21st April 2023.