Customer Account Security Manager

Location: UK (*Blended home working)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time (37.5 hours per week – Mon to Fri)

Blended

Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve

Join Vodafone Business Security Enhanced for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.

What will you be doing?

Working on key accounts, you will act as a Security Officer, to manage our customers’ Information and Cybersecurity requirements within Vodafone, providing security leadership, security technical insight and ensuring that security is an enabler that supports Vodafone and its customers. The Customer Account Security Manager (CASM) will be the single Vodafone point of contact for security for the customer and will ensure the successful delivery of security services, as per the Master Service Agreement.

Single point of contact for all customer security matters relating to Vodafone
Monitoring and maintaining compliance to all contractual security obligations, including agreed reporting. Participate in customer security forums and provide management oversight of client security audits
Collaborate with all Vodafone Lines of Business to champion our customers current and evolving security posture
Security & Risk assessment, audit and management of major change
Support account enquiries (Commercial / Service / Technical), Identify security opportunities, and provide bid support
Monitor and maintain compliance against the Security elements of Customer Contracts and Vodafone Policies and ensure that all certifications are maintained, and regulatory requirements are met
Provide Security reporting on time and in line with quality standards. Deal with all related enquiries in a timely manner

Who you are

Previous track record in managing customers within a Security team, personally delivering security advice, reporting and guidance to clients
Good understanding of current and future Security landscapes and the challenges faced within changing regulatory and legal frameworks
CCP, CISA, CISM, CISMP or equivalent (or willing to achieve one or more) or Industry experience within a Security team
Must be capable of achieving relevant Security Clearance, and ISO 27001 Lead Auditor certification
Demonstrable technical security depth of knowledge in a variety of technical areas, e.g. DDoS, firewalls, PAM, SIEM, Cloud, Network, Applications and operating systems etc.
Must own, champion and proactively deliver against security obligations, providing regular accurate reporting on security status, risks and issues

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance

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