team member Penrith, England
Job description
Team Member Attributes
Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.
You will mirror these qualities and work well alongside our current team, helping to create an unrivalled experience for our clients. With excellent communication skills, you will be able to work well as part of a team and perform tasks given to a high standard.
Your friendly approachable manner will be clear for all to see. You will strive to meet, and ideally surpass service levels and you will genuinely wish to succeed in your role with Leisure Resorts.
Role Specifics
Working on a 5-star Holiday Home & Lodge Park, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay. This is a long term career opportunity. The successful candidate will have a great personality, being able to relate to the team and customers alike, building a professional, but friendly environment for all to enjoy. The role involves working evenings (up to 7pm Mondays and Fridays) and most weekends, specific times/days will be discussed at interview stage and your responsibilities will include:
Customer Service
- Working in a front facing customer role, maintaining a professional manner at all times and assisting with any enquiries our holiday makers may have
- Maintaining a proactive attitude in promoting the park to all visitors and guests, including contacting guests in advance of their stay
- Going above and beyond to ensure our 5-star service is consistently delievered, including 5-star check-ins and departures
- Building excellent product knowledge, to assist guests with any enquiries
- Dealing with any customer issues or complaints in a professional, caring and understanding manner, using initiative to resolve situations at the time and exceed satisfaction levels
- Assisting holidaymakers and all guests to enjoy their stay by having an excellent knowledge of what is available on the park and the surrounding area
- Ensuring company policies and procedures are followed
- To comply and work within the Company’s Health & Safety Policies
- To complete any other duties requested of you by the management team
- To support other customer facing departments, as required
Reception
- Ensuring incoming calls are answered promptly and efficiently
- Maintaining the Reception area, ensuring it is presented to a 5-star standard at all times
- Taking responsibility for customer requests and making arrangements to ensure they are dealt with from start to finish
- Taking payments and processing banking daily
- Ensuring all paperwork is managed and organised well
- Ensure hand over of duties is communicated effectively to colleagues
- Organising and dealing with contractors that visit the park, ensuring they check in & follow Health & Safety protocol
- Actively promoting future stays for current holidaymakers, ensuring you are aware of offers that are available to them
Essential Requirements
- A friendly and approachable personality
- Self-motivated and commitment to delivering excellent service
- The ability to multi-task and prioritise work-load
- Excellent customer service and organisational skills
- Excellent observation skills and attention to detail
- Excellent communication skills
- An eagerness to learn and develop
- 5-star personal presentation
Desirable Requirements
- A current DBS Check with the update service, but if not this will be gained during the recruitment process
Work remotely
- No
Job Types: Full-time, Part-time, Permanent
Contract length: 11 months
Part-time hours: 17- 42.5 per week
Salary: £11.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Work Location: In person
Reference ID: Customer Care Team Member
