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South West

Blandford Forum , Bridgwater

Staff Grade 3

Permanent

Full Time

Administration / Corporate Support, Operational Delivery

£25,042

An exciting opportunity to join the Environment Agency’s Wessex Customers & Engagement team.

You'll work with national and area-based colleagues, providing diverse information to a wide range of customers. You'll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.

Primarily, you will:

• Deliver excellent customer service to people across the Wessex area
• Manage incoming customer enquiries and Freedom of Information requests via email, telephone and letter
• Work with teams and colleagues across the Environment Agency to gather accurate information
• Respond to customer enquiries, within statutory timeframes
• Use our tracking database to accurately record all customer enquiries and responses

We are looking to fill this position on a full-time basis, however we support flexible working and would welcome applications from candidates who work part-time.

Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents, or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.

For more information about working for the Environment Agency and what we do visit our careers page environmentagencycareers.co.uk

A supportive and friendly team, working hard to deliver excellent customer service. We manage a range of requests from an informed and diverse customer base, and help internal teams to proactively engage with partners and communities. Playing an important role in managing relationships that are essential to our reputation and business delivery.

Seeking a self-motivated and customer focused person.

• Excellent written and verbal communication skills
• Able to produce high quality work
• Organised, flexible, able to prioritise workloads and meet tight deadlines
• Experience of dealing with customer enquiries and data requests
• Excellent interpersonal skills and be confident in engaging with customers and colleagues
• Good IT skills. Able to use Microsoft packages including Outlook

We’re looking for candidates with enthusiasm and the right skills to succeed in the role. It’s not necessary to have experience of working in the Environment Agency. Training and support will be provided.

For further information on this role, the employee benefits and the work of the Environment Agency, please download the candidate pack.

The role can be based at either our Bridgwater or Blandford Offices, with flexible home working included. As a dispersed team, there is an occasional need to travel. Flexible working arrangements are in place to support your work/life balance.

We’re looking for applicants who believe that having a truly diverse, representative, and engaged workforce is fundamental to protect the environment and effectively serve our communities.

For more information about the role please contact Dawn Fullthorpe, Wessex Customers & Engagement Team Leader [email protected], 07471029232.