team member Exmouth, England
Job description
What you'll be doing:
As an apprentice Hospitality Team Member you will be based within the team at Commando Training Centre Royal Marines, Exmouth, working across multiple departments on site gaining an understanding of each role as within your Hospitality Team Member Apprenticeship.
As a Hospitality Team Member with ESS you are the face of the company for our MOD customers, each day you will ensure their expectations are met when they use our facilities. This ranges from day to day cleaning to serving the meals on a VIP visit and everything in between. As your training progresses this opens up further opportunity to progress to Supervisor/ Asst Manager and beyond on a Compass Career Pathway.
Tasks could include, but not limited to:
Providing excellent customer service whilst taking orders, serving meals and drinks
Supporting both the kitchen and front of house/ food service areas
Assisting with basic food preparation
Setting up the food service areas and laying the table
Required to clean and tidy the kitchen and front of house areas
Taking instructions from your supervisor and Chef
Working in a safe manner at all times
Completing kitchen documentation as required
Loading and unloading stock
Keeping the work area clean and tidy
Working to Food Hygiene and safety recommendations
There is no supervision of other staff.
More about the role:
Alongside your day-to-day duties, you will complete the Hospitality Team Member Level 2 Apprenticeship. This is a nationally recognised qualification and the primary objective of the Hospitality Team Member is to learn and understand how to carry out fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business to ensure they feel welcomed and looked after. You will either attend college 1 day each week or will do your learning on site. You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks. You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.
What we’ll give:
APPRENTICE HOSPITALITY TEAM MEMBER
SALARY: £9.50 per hour
LOCATION: Commando Training Centre Royal Marines, Exmouth Road, Exmouth. EX8 5AR
REPORTING TO: Supervisor
35 hours per week, working 5 days out of 7. The earliest start would be 06:00 and the latest finish would be 18:00, working a 7-hour shift in between.
DURATION: Minimum 12 months
Do you have a real passion for working in the Hospitality Industry? Would you like to have a varied role that enables you to develop your customer service and catering skills? Would you like to earn whilst you learn?
Well now is the time, as we have a very exciting opportunity for an Apprentice Hospitality Team Member to join our team Commando Training Centre Royal Marines, Exmouth Road, Exmouth.
You do not need to have any experience as full training will be provided as part of the Apprenticeship. This is ideal for a school leaver or someone wanting a career change. Apprenticeships are for everyone regardless of age!
Over a 12-15 month period you will be trained to become a fully Qualified Hospitality Team Member.
Who you are:
An innovative and creative individual
Great customer service skills
Passionate to excel in Customer Service
Organised and able to multitask
Enthusiastic, motivational, someone who strives for excellence
Honest, transparent and consistent
Flexible approach with a “can do” attitude
Communication and relationship building skills in a front-facing role
Good listening skills
Passionate about food and customer service
Not afraid to positively challenge
Keen and willing to learn
Punctual and reliable
Good time management
Able to work well with others
Commitment to learn and to the apprenticeship
Ability to have a 2-way conversation around personal development
