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We are a trusted partner to both the private and public sectors, with expertise in delivering award-winning customer services, business process outsourcing (BPO) and public sector and citizen services.

With more than 50 years of experience, we design and deliver innovative, individual solutions for some of the world’s most respected consumer brands and UK public sector organizations, through long-term partnerships.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.

The role is to work as a team member within Purchase to Pay (P2P) specifically Accounts Payable.

The role holder will support the effective dual running of two systems (SAP and Agresso Business World).

Accounts Payable

• Processing supplier invoices promptly and accurately in line with SLAs;
• Resolving Supplier invoice discrepancies;
• Undertake payment proposals and generate associated payments;
• Process Service Requests (SR) promptly to ensure targets are met. Priority and deadlines are determined by SR severity level. Daily monitoring of SR’s is required in order to meet team targets.
• Co-ordinate and run reports from SAP and ABW to meet business unit and internal reporting requirements;
• Monitor and report on BU compliance to standard process;
• Provide support for ongoing and Future Projects and inbound Migrations;
• Participate in change releases – writing / reviewing test scripts and carry out testing on system and process changes;
• Some team members will have line management responsibilities.

Collaborative team work:

• Provide assistance and support to other P2P team members to ensure team tasks and Key Service Levels (KSL's) are achieved;
• Provide the Head of P2P with effective support;
• Promote team co-operation within the team and throughout SSA;
• Fulfil any reasonable request made by a colleague working at management level within the P2P Team;
• Encourage a customer focused and team based culture which identifies, communicates and addresses customer needs;
• Encourage and participate in cross-team activities and provide a coaching/mentoring approach
• Encourage and participate in own and staff learning, including across the transaction teams of Shared Services Arvato (SSA) to promote multi-skilling.

Continuous Improvement

• Encourage an environment which strives for continuous improvement by contributing constructive ideas for improvements in processes and procedures that will deliver further efficiencies and service enhancement ;
• Make constructive suggestions for processes and procedures that will deliver efficiencies and service enhancement.

Knowledge

Essential:

• Good knowledge of a customer-focused service operation
• Working knowledge and experience in Accounts Payable processes.

Desirable:

• Operational knowledge of Shared Service Centres
• Working knowledge of Business Processes associated with Finance and Procurement.
• Understanding of how purchase to pay processes fit into the overall structure of a Shared Services platform.

SKILLS

Essential:

• Computer literate;
• Excellent verbal and written communication skills
• Attention to detail
• Ability to work under tight deadlines & deliver a high quality of service
• Flexible and adaptable approach
• Strong planning and organising skills

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.