Team Manager

Team Manager Norwich, England

Marks & Spencer
Full Time Norwich, England 10.56 - 12.04 GBP Today
Job description

M&S is changing, and it's changing fast! As part of our ongoing transformation to deliver "Stores of the Future" we are looking for strong, innovative and resilient Leaders, considered specialists in their field to inspire change and influence the future. We are working hard to ensure our store estate is fit for the future, by trialling different concepts and opening new stores – our plan is to open c.75 stores over the next 3 years that will offer our customers a new and innovative shopping experience as well as maintaining the traditional M&S values our customers love.

Our Team Managers are responsible for leading 92% of our colleague population. Our Team Managers are an integral cog within the in-store Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards within your store.

One of the requirements for our Team Managers is flexibility to work across various departments including Food, Hospitality, Clothing & Home and Operations... but in return this provides a strong grounding across all elements of our business and therefore supports with career progression in the future.

About the role

  • To drive a selling culture within your team
  • Consistently raise performance and capability of the team to support developing internal talent
  • To utilise and exploit data to support with operational decisions
  • Implement a continuous improvement mentality within the team and work in partnership with the wider team.
  • To always energise your team to deliver first class customer service within a fast-paced environment

What’s on offer?

  • Flexible working options – alternate weekend working
  • Standard working week 39 hours
  • 20% Colleague discount on most things from furniture, fashion and of course food
  • First class welcome to M&S with a tailored 12-week induction in your training store
  • Options to progress – it’s something we’re proud of at M&S.
  • Holiday Entitlement 5.8 weeks (29 days) – which increases with service.
  • Charity Volunteer Day – a paid day away from work to support your chosen charity*
  • Perks and Discounts via the M&S Choices website (these are phenomenal and there are lots!)
  • Qualifying period applies

About the Application Process...

After completing a short online application, if successful you will then be required to take part in a short on-demand video interview. Following this stage, successful applicants will be invited to an interview or assessment.


M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.



Team Manager
Marks & Spencer
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
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