Job description

Role Profile: Team Manager

Team: Operations

Salary: £29k-£37k per year (dependant on qualifications and experience)

Hours: 37.5 hours/Mon-Fri – Permanent

Location: Hybrid working (office in Sutton Coldfield, and remote working)

An organisation that helps others! This not-for-profit organisation is looking to recruit a Team Manager to join the Operations team. The Team Manager manages end to end delivery of operational contracts managed by Auriga to support and assist people with handling their problem debt to improve their financial situation and wellbeing. To ensure outstanding service delivery to clients, trustees and external customers, achieving service levels, motivating their team to work for a range of diverse contracts aimed to improve people’s problem debt, financial situation and wellbeing.

What you will need to succeed:

The successful Team Manager will have the ability:

• To be able to demonstrate a proven track record of managing people and processes;
• To have knowledge in customer service and process improvement;
• To have strong interpersonal skills both in formal and informal situations with the ability to adapt style to suit circumstances;
• To have effective active listening techniques;
• To be able to understand and encourage others to contribute and debate ideas;
• To have high level verbal, written and presentation skills;
• To have attention to detail;
• To be enthusiastic and resilient;
• To have the ability to monitor and maintain own performance targets;
• To have the ability to work under pressure and plan own workload;

What you will get in return:

• A competitive salary of up to £37,000 dependant on qualifications, skills, and experience;
• Office hours between 9:00am – 17:00pm;
• Hybrid working.

The Company:

Auriga Services is a Public Benefit Entity that has been operating for 20 years and is owned by a registered charity – Severn Trent Trust Fund (STTF). As a wholly owned subsidiary, Auriga is the commercial arm of STTF. Our charity-owned status makes us as unique in the marketplace, which allows us to genuinely care about creating better and lasting impacts for vulnerable people and households in poverty. Our position as a commercial organisation allows us to extend our reach to help more people to achieve our vision of ‘changing lives every day’.

Job Types: Full-time, Permanent

Salary: £29,000.00-£37,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Life insurance
• On-site parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sutton Coldfield: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Sutton Coldfield

Application deadline: 06/02/2023