Team Leader x 4 Birmingham, England
Job description
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
Health Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
Retirement Plan
Paid Time Off
Tuition Reimbursement
We have an exciting opportunity that has arisen for 4 x Team Leader to join our growing contact center here at Holman UK. You’ll need to come into our new Birmingham office, near the NEC at least 3 days a week so please bear this in mind when applying. This is a permanent opportunity and we would be offering a competitive salary based on your experience.
Key Responsibilities will include:
Ensure achievement against departments KPIs
Act upon performance information provided, coaching and guiding staff members to improve knowledge and skill where required
Chair regular employee performance reviews and annual appraisals, and manage follow up actions
Support team development and personal development within teams – helping teams and individuals to be the best they can be by:
Empowering individuals to contribute to team, department and company success;
Delegating authority appropriately to build knowledge and skill;
Recognising each member as an individual and taking active interest in their goals;
Acknowledging and rewarding good performance;
Communicating constantly and consistently – sharing department and company activities and goals to build understanding and engagement;
Proactively monitoring morale and motivation, reporting to line management and HR where action is required;
Organising, preparing for and facilitating positive team meetings, focusing on continuous improvement
Leading by example - living the ARI values 24/7; demonstrating willingness to work with individuals and teams to get the job done; supporting company initiatives such as PIE and mental health awareness;
Fostering an open environment where constructive feedback is actively encouraged, thoroughly considered, acted upon (where appropriate) and action plans fed back to employees;
Work with counterparts in other departments to promote effective cross-departmental communication
Complete direct report back to work interviews
The ability to manage short and long term projects
Act as the departments representative at wider team meetings
Be the initial contact for all internal customers regarding the function
Ensure that all driver experience with ARI exceeds their expectation
Monitor the delivery of the function and make suggestions to develop it, focusing on delivering a comprehensive and quality service to its customers
Perform all other duties and special projects as assigned.
We are looking for applicants who have previously worked in the capacity as a Team Lead or would be looking to take that next step up. You’ll be adept and used to working with targets and KPI’s within a call center or contact center environment. Whilst Fleet experience is desirable it isn’t necessary.
To obtain the full job description or for further information contact Alena Ahmed via Linkedin or on the following email address [email protected] for more details.
Benefits include Group Personal Pension Plan, Death in Service insurance cover, 28 days annual holiday entitlement (including bank holidays), Critical illness insurance cover, Free tea, coffee, milk & sugar, Free parking, Childcare voucher programme, Free Breakdown cover (eligible employees – service related), Long Service Awards, Support for further education / employee development.
You must have the right to remain and work in the UK. You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application. P
Please also be aware we do not provide sponsorship for any of our positions advertised.
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
