Team Leader - Environmental / Local Services Sunderland, North East England, England
Job description
37 hours per week, working 5 days out of 7
Join us in helping to transform the City of Sunderland and play a key role in creating a cleaner, greener, and more attractive living environment as an Environmental Services Team Leader. Join our dedicated Local Services Team at Sunderland City Council.
As an Environmental Services Team Leader, you will work alongside our Environmental Services Officers to oversee the day-to-day operational service delivery. Operating in a fast-paced environment, you will lead a small team, handling inquiries from various sources. In addition, we offer a competitive benefits package, including 26 days of annual leave plus bank holidays, which increases to 31 days after five years of service.
Our Local Services Team is committed to providing a high-profile, high-quality frontline service. This role presents opportunities for professional growth and gaining valuable experience in the field. We are seeking an individual who is dedicated to delivering excellent customer service, a team player, and genuinely excited about this opportunity.
Outstanding organisational skills are essential for this role. Effective communication is crucial, as you will engage with staff, service users, members of the public, and external organisations via email, telephone, and in-person interactions. You should be adept at meeting statutory or regulatory deadlines and proactively tackling challenging situations. Monitoring progress against plans throughout the year to achieve predetermined business objectives is also a key responsibility.
The ability to multitask and adapt to changing priorities is highly valued. Previous experience working with a case management system would be advantageous. Additionally, a thorough understanding of Sunderland City Councils values and behaviours is expected.
Join our team today and become an instrumental part of the transformative journey of Sunderland City.
Please note that CVs are not acceptable.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
Job Types: Full-time, Permanent
Salary: £26,845.00-£29,439.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Sick pay
Schedule:
- Flexitime
Work Location: In person
Reference ID: 249061
