systems engineer London, England
Job description
About Rhapsody:
We all know that health care system is complicated. Getting data from one healthcare system to another, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability platforms that allow data – such as patient encounter details, lab results, and billing information – to move seamlessly from one system to another while designing algorithms to match and cross-reference patient data accurately.
Most people will not ever see our products and services during a medical encounter. However, our interoperability platforms are running behind the scenes ensuring accurate and timely transfer of healthcare data for patients and providers. Think of our products as the central nervous system helping move data where it needs to be to improve the patient's overall experience.
If using your expertise in a way that impacts our health care system, patient care, and population health sounds like something you would find rewarding, apply today at www.rhapsody.health
Position Summary:
The IT Systems Engineer will be an integral part of our small, but growing team. In this role, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals.
Job Responsibilities:
- Document, maintain, upgrade or replace hardware and software systems
- Field incoming help requests from end users via both telephone and our ticketing system
- Identify and learn appropriate software and hardware used and supported by the organization
- Manage and support users in Office 365 suite (Office, Exchange, Teams, Sharepoint)
- Manage and enroll devices into InTune Endpoint Device Management
- Assist in helping deploy Azure Virtual Desktop instances (prior experience not needed but willingness to learn)
- Assist in setting up Azure Storage Accounts and FSLogix Roaming profiles instances (prior experience not needed but willingness to learn)
- Knowledge setting up SSO apps within Azure MyApps or a similar tool like Okta
- Create, manage and domain join Azure Virtual Machines
- Review User Sign-In logs for troubleshooting purposes
- Review and Implement Conditional Access Policies
- Support End users with MacOS and Windows
- Manage and Support JAMF joined MacOS joined devices
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Schedule and perform software and hardware improvements, upgrades, patches, reconfigurations and/or purchases
- Test fixes to ensure problem has been adequately resolved
- Perform post-resolution follow-ups to help requests
- Deploy workstations, printers and additional office machines in a mixed Windows/OSX environment
- Manage all end user software, including operating systems and productivity software as well as office network connectivity solutions
- Conduct program reviews to evaluate alternative plans, improve systems engineering processes, manage program technical baseline, and perform system level tests to assure that subsystems and system performance is achieved in accordance with approved specifications
- Prepare technical documents which define, specify, and recommend system/subsystem characteristics
- Prepare management reports and conduct technical presentations for planning, implementation and corrective action using application of engineering principles
- Perform validation of systems, including development of criteria and procedures as well as analyze and/or evaluate results of major engineering systems
- Provide system/program engineering, technical support and technical training in support of our organization’s programs and initiatives, including but not limited to: acquisition, development, integration, sustainment, continued evolution, deployment and installation, and operational oversight
Job Requirements:
- Bachelor’s Degree in Computer Science or related technical discipline or equivalent
- 5+ years of experience in an information technology support function
- Knowledge of basic computer hardware
- Experience with desktop operating systems including Windows, and MacOS
- Experience working in Office 365
- Experience working with InTune
- Experience working in a domain controlled environment and making AD & Group Policy changes
- Extensive application support experience
- Working knowledge of a range of diagnostic utilities
- Exceptional written and oral communication skills
- Ability to conduct research into hardware and software issues and products
- Ability to present ideas to both technical and non-technical audiences
- Highly self-motivated and directed
- Proven analytical and problem-solving abilities
- Experience working in a team-oriented, collaborative environment
Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
